Andrea Cassidy
Miamisburg
Summary
Reliable Shift Leader with 10+ years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
11
11
years of professional experience
Work History
Shift Leader
Once Upon A Child
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Corrections Support Specialist
Talbert House
05.2017 - 05.2022
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
Team Leader
Molly Maid
01.2013 - 04.2017
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Xenia High School
Xenia, OHSkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Staff Training and Development
- Analytical Thinking
Timeline
Shift Leader
Once Upon A Child
08.2022 - Current
Corrections Support Specialist
Talbert House
05.2017 - 05.2022
Team Leader
Molly Maid
01.2013 - 04.2017
High School Diploma -
Xenia High School