Andrea Castaneda
Porter Ranch,California
Summary
Experienced Administrative Assistant adept in providing excellent patient care and clerical support in a high volume medical facility. Skilled in maintaining schedules, making appointments and treating patients with care and respect. Bringing forth the ability to preform front desk duties with organization and a sense of calm. Eager to continue utilizing my skills with the goal of growing with the company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
UCLA Health System
Los Angeles, CA
04.2014 - Current
- Enter patient information including insurance, demographic and health history into the system to ensure that all records are up-to-date.
- Handle payment processing duties and provide patients with receipts.
- Answer multi-line phone system and direct callers to requested personnel and departments.
- Deliver high-quality administrative and patient service to sustain patient and work flows.
- Schedule and move appointments when needed
- Generate future patient appointment packets with proper procedure questionnaires.
- Resolved complex insurance issues by communicating with providers, patients, and third-party payers.
Front Office Receptionist
Gold Medical Group
Van Nuys, CA
01.2010 - 01.2014
- Provided excellent patient support while maintaining high call volume.
- Scheduled same day and future appointments
- Kept medical office organized and well-stocked to maximize operational efficiency.
- Supported clerical needs such as taking messages, scanning documents and routing business correspondence.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Data entry
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA5 2004
Skills
- Highly professional, detail orientated and team player
- Ability to identify and solve problems in an efficient and timely manner
- Punctual and reliable
- Bi-lingual Certification in English and Spanish
- Strong interpersonal and communication skills
- Exceptional multitasking skills
- Medical/radiology terminology
- Proficient computer skills
Certification
- Bilingual Certfication
Timeline
Administrative Assistant III
UCLA Health System
04.2014 - Current
Front Office Receptionist
Gold Medical Group
01.2010 - 01.2014
- Bilingual Certfication
High School Diploma -
Granada Hills Charter High School
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