ANDREA CASTILLO

* Certified Medical Assistant working in the EMR system that assesses and Triage patient incoming calls to determine the urgency using protocols and key clinical skills and decision making/judgement to provide the urgency of the need and appropriate level of care.

* Gather and document patient information and document in the EMR system creating encounters and routing to the appropriate care teams.

* De-escalating and resolving patient calls as first point of contact.

* Assisting patient call backs with relaying lab results, medications refills/questions or concerns and also any patient questions any or education.

* Working in each provider's care teams and assisting in resolving patient telephone encounters.

• Edina Clinic
• Assisting the MD with biopsies, rooming, procedures, injections, pathology results, rx scribing, cosmetic information, laser treatments and any assistance dermatologic.

• Staffing Agency for HealthPartners & Park Nicollet Clinics/Hospitals
• Previous specialty assignments/experience at HealthPartners Clinics. Endocrinology, Dermatology/Mohs Surgery, Neurology (MOCA Trained) (HP Neuroscience Center), Urology, Rheumatology.
• 2 years experience as a Medical Assistant at healthcare staffing agency providing temporary staff and assistance to contract employers.
• Rooming patients, taking vital signs, charting medical history in EMR.
• Assisting the location/staff with chart prep, in basket through EPIC, stocking rooms, trained/assisting in, in clinic specialty procedures & injections.
• Asking and providing any need for the clinic staff, & physicians for the clinic. And providing any coverage for staff such as breaks or sick/calls ins.
• As a temporary staff, following the clinic policies, procedures, & protocols.

• Prepared and maintained patient exam rooms with stock and supplies daily.
• Provide direct assistance to physician with surgical and medical procedures such as excisions, biopsies, injections, wart treatment, cosmetic services etc.
• Roomed patients and scribe throughout visit for physician.
• Experienced in Dermatology Medical Anatomy/Physiology & Terminology.
• 6 years experience in assisting in Mohs Surgery under the Mohs Surgeon providing sterile technique, suture removal, cutting, preparing surgery room & tray, lidocaine injecting, cauterizing, & educating patient on wound and aftercare instructions.
• Triage patient phone calls of pathology results, refills, etc.
• Educating patients on dermatology treatment plans, procedures, medications.