ANDREA CAZARES
Lake worth,FL
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Urology medical Specialist
Delray Beach, Florida
11.2023 - Current
- Managed front desk operations including check-in and check-out processes, appointment scheduling and cash handling activities.
- Provided assistance to physicians and other medical staff members as needed.
- Reviewed patient charts prior to visits to ensure accuracy of demographic data and updated records accordingly.
Merchandise Lead
GAP FACTORY
03.2021 - 11.2023
- Offered the necessary resources and training for staff to succeed in meeting sales and service objectives
- Successfully coached and managed team as well as evaluated productivity goals against results to surpass aggressive sales plan
- Cultivated positive workplace environment conducive to team collaboration, engagement, and productivity
- Consistently ensured daily activities adhered to company best practices, policies, and standards
- Delivered outstanding service by quickly greeting customers, determining their needs, and addressing their concerns or inquiries regarding store products or sales information
- Arranged items in favorable positions and areas of store for optimal sales
Customer Experience Manager
FIVE BELOW
02.2018 - 12.2021
- Effectively managed, motivated, and coached a high-performance retail team
- Displayed a friendly and professional demeanor when addressing customer inquiries or concerns
- Productively managed customer relations to encourage their repeat business, sales, and satisfaction
- Gained customer loyalty by fostering positive relationships
- Developed sales team through motivation, counseling and product knowledge education
Crew Member
MCDONALDS
07.2015 - 03.2018
- Placed orders into POS systems and handled cash and credit transactions
- Recommended menu items according to customer preferences and dietary restrictions
- Trained new employees regarding company policies and food preparation procedures
- Communicated with customers regarding orders, comments and complaints
Education
High School Diploma -
Santaluces High School
05.2017
Skills
- Manager Coaching and Training
- Customer Interaction
- Complex Problem-Solving
- Performance Strategies
- Team Contribution
- Conflict Resolution Techniques
- Multi-tasking
Languages
Spanish, Fluent
Timeline
Front Desk Receptionist
Urology medical Specialist
11.2023 - Current
Merchandise Lead
GAP FACTORY
03.2021 - 11.2023
Customer Experience Manager
FIVE BELOW
02.2018 - 12.2021
Crew Member
MCDONALDS
07.2015 - 03.2018
High School Diploma -
Santaluces High School