Kalyn Harris
Saint Petersburg,FL
Summary
Proactive Hospitality Worker who is a highly motivated, individual looking to deliver first-rate service to all customers. Proficient in day-to-day operations and excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Offering a strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
FirstService Residential
08.2023 - 08.2024
- Provided exceptional customer service, communication, and time management skills to ensure seamless operations at the front desk
- Greeted and directed Residents, guests, and invitees with professionalism and courtesy
- Completed all assigned duties requested by the on-site property manager to contribute to the overall efficiency of operations
- Monitored and controlled Electronic Security Control Systems to maintain a safe and secure environment throughout the building while implementing all safety measures
- Resolved and followed-up on all complaints/issues to ensure Resident satisfaction
- Regulated and monitored access to the building to uphold security protocols
- Maintained daily log, valet key/time log, and forms to ensure accurate documentation of activities
- Managed Valet services for residents promptly informing valet when a resident called for their vehicle
- Maintained an organized a clean front office area to create a professional and welcoming environment for Residents, guests and employees.
Front Desk Agent/Night Auditor
Don CeSar Hotel
04.2022 - 07.2023
- Working Front Desk for a 277-room, full-service, 4-star resort.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Verified and authorized payments at check-in and charged balances upon departure
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Demonstrated proficiency in accounting functions including accounts payable, accounts receivable, and auditing
- Cross-trained in Night Audit to assist with under-staffing
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Organized transportation services for guests
- Assisted and cross-trained in the sales department to input group reservations.
Assistant Manager
VTrips
06.2017 - 04.2022
- Assisting Manager for a Vacation Rental Company on Redington Beach
- Developing and growing relationships with property owners as well as generating leads to bring new property owners onto program
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Ensuring all owner properties are well maintained and well cared for.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated effectively with owners, residents, and on-site associates.
- Assisting with escalated guest and homeowner concerns by responding to emails, calls and tickets
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Assisting Owner Acquisition Agents when new units join the program.
- Conducting regular property care inspections prior to guest and owner arrivals
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Establishing and maintaining relationships with fellow regional team members and upper management
- Attending local networking events/ meetings
Front Desk Supervisor
Liberte Management Group
01.2015 - 06.2017
- Solely Managing an individually owned 48 unit property with no other front desk staff
- Communicating and assisting all owners with any and all issues or needs
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handling Channel Manager, making sure availability is accurate and over-booking does not occur.
- Maintaining all OTA and 3rd party reservations
- Inspecting all units after cleaning and before guests check in
- Oversaw housekeeping and maintenance departments
- Assisting and resolving all owner needs and issues
- Managed front desk maintenance of owner and client records
- Resolved guest complaints by addressing issues with units promptly.
- Providing all guest with exceptional service
Front Desk Agent
Treasure Island Beach Club
01.2012 - 12.2014
- Greeting owners upon arrival for their annual weekly stay in their Timeshare unit
- Respond to inquiries regarding available timeshare properties
- Handling guest issues to resolve and monitor guest satisfaction
- Coordinating and verifying guest reservation information and providing all info to owners who had their annual week up for rent
- Liaised with housekeeping and maintenance staff to verify service and maintenance of property standards.
- Assisting with housekeeping during annual maintenance week
- Filling all owner and guest paperwork
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
1 Yr - Business
Saint Petersburg College
Saint Petersburg, FL05.2013
Skills
- Expert Written and Verbal (10 years)
- Assistant Manager/Manager Experience (5 years)
- Budgeting (8 years)
- Guest Services (10 years)
- Night Audit (3 years)
- Front Desk (10 years)
- Cash Handling (10 years)
- Sales (10 years)
- Administrative Experience (10 years)
- Organizational skills (10 years)
- Portfolio Management (6 years)
- Accounts Payable (8 years)
- Accounts Receivable (7 years)
- Staff training (8 years)
- Delegating tasks (8 years)
- Schedule management (5 years)
- Attention to detail (10 years)
- Time management (10 years)
- Computer literacy (10 years)
- Multi-line phone systems (10 years)
- Phone etiquette (10 years)
- Leadership (10 years)
Assesments
Customer service
- Identifying and resolving common customer issues
- Full results: Proficient
Work style: Reliability
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
Sales skills
- Influencing and negotiating with customers
- Full results: Proficient
Food service: Customer situations
- Identifying and addressing customer needs in a food service setting
- Full results: Proficient
General manager (hospitality)
- Solving group scheduling problems and reading and interpreting P&L statements
- Full results: Proficient
Customer focus & orientation
- Responding to customer situations with sensitivity
- Full results: Proficient
Protecting patient privacy
- Understanding privacy rules and regulations associated with patient records
- Full results: Proficient
Medical receptionist skills
- Managing physician schedules and maintaining accurate patient records
- Full results: Proficient
Attention to detail
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
Bookkeeping
- Calculating and determining the accuracy of financial data
- Full results: Proficient
Management & leadership skills: Impact & influence
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Full results: Proficient
Front desk agent (hotel)
- Selecting hotel rooms based on requests and identifying errors in hotel data
- Full results: Proficient
Supervisory skills: Motivating & assessing employees
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Proficient
Legal skills
- Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Full results: Proficient
Administrative assistant/receptionist
- Using basic scheduling and organizational skills in an office setting
- Full results: Proficient
Timeline
Front Desk Receptionist
FirstService Residential
08.2023 - 08.2024
Front Desk Agent/Night Auditor
Don CeSar Hotel
04.2022 - 07.2023
Assistant Manager
VTrips
06.2017 - 04.2022
Front Desk Supervisor
Liberte Management Group
01.2015 - 06.2017
Front Desk Agent
Treasure Island Beach Club
01.2012 - 12.2014
1 Yr - Business
Saint Petersburg College
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