Andrea Cerrillo
Reno,NV
Summary
Dedicated and compassionate social services professional with experience providing trauma-informed support, crisis intervention, and client advocacy services to individuals and families in need. Skilled in case management, safety planning, community resource coordination, and maintaining professional client relationships. Strong communication and organizational skills with a commitment to supporting client well-being and positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Victim Services Assistant
Nevada Urban Indians, Inc.
Reno, NV
01.2024 - Current
- Provide trauma-informed support and crisis intervention to survivors of domestic violence in emergency and non-emergency situations.
- Assist clients with case management services, including safety planning, resource referrals, and follow-up support.
- Help coordinate emergency assistance such as shelter placement, transportation, food, clothing, and financial aid resources.
- Manage grant-related documentation, tracked program expenditures, and assisted with reporting requirements to ensure compliance with funding guidelines.
- Support administration of victim assistance grants by maintaining accurate records, compiling data, and monitoring client service outcomes.
- Maintain accurate and confidential client records in compliance with agency policies and victim advocacy standards.
- Support clients in accessing community resources including housing, counseling, legal advocacy, healthcare, and public assistance programs.
- Conduct intake interviews to assess client needs and connect individuals with appropriate support services.
- Collaborate with advocates, social workers, law enforcement, and community organizations to ensure comprehensive client care.
- Provide emotional support and advocacy while helping clients navigate crisis situations and safety planning.
- Assist with hotline coverage, appointment scheduling, and administrative support for program operations.
- Educate clients on available rights, services, and safety options to promote empowerment and self-sufficiency.
Program Coordinator
Nevada Urban Indians, Inc.
Reno, NV
11.2022 - 12.2023
- Coordinated and facilitated programming for a SAMHSA grant-funded youth prevention program serving individuals ages 9–20, focused on substance abuse prevention and suicide awareness/intervention.
- Assisted with grant management activities, including budget tracking, reporting support, and compliance with funding requirements.
- Led community outreach and networking efforts to increase program visibility, engagement, and access to prevention services.
- Developed and maintained community partnerships through Memorandums of Understanding (MOUs) with schools, agencies, and local organizations.
- Planned and organized youth-focused activities, workshops, and prevention events promoting mental health, resilience, and substance abuse education.
- Co-hosted and coordinated a regional summit with over 100 attendees, managing event logistics, community collaboration, and participant engagement.
- Provided crisis intervention and suicide prevention support for youth using trauma-informed and evidence-based practices.
- Certified in ASIST (Applied Suicide Intervention Skills Training) and served as a safeTALK Trainer, delivering suicide alertness and prevention education to community members and stakeholders.
Partner Support Specialist
Clear Capital
Reno, NV
10.2021 - 10.2022
- Place valuation product orders with real estate brokers in a timely and efficient manner.
- Facilitate the completion of reports from order entry to completion.
- Improve vendor relations through outstanding customer service.
- Work with account specialists to deliver high priority reports.
- Continue to expand our pool of vendors by establishing new relationships.
Social Work Intern
Saint Mary's Regional Medical Center
Reno, NV
09.2021 - 05.2022
- Focused on case management, utilization review, quality assurance, and discharge planning.
- Conducted psychosocial assessments and identified patient needs including ADLs, DME, insurance, home health care, legal holds, APS, CPS, and EPS.
- Assisted with intervention services in acute care settings including substance abuse intervention assistance.
- Ensured patients’ needs were met both during hospitalization and post-discharge to help prevent re-admission.
Chime Remote Representative
Chime
02.2021 - 10.2021
- Provided high-quality customer support via in-app platforms, telephone, email, and live chat.
- Demonstrated conflict resolution, de-escalation, negotiation, and problem-solving skills.
- Responded to member inquiries with personalized, accurate, and professional communication.
- Worked independently and collaboratively across teams to resolve complex issues.
Processor
UPS
08.2020 - 02.2021
- Sorted and processed mail for shipment and final packaging for air freight and truck delivery.
Child Care Worker
Boys & Girls Clubs of America
Reno, NV
02.2020 - 08.2020
- Managed facilities-related vendor contracts and preventative maintenance programs.
- Ensured compliance with site-specific facility and safety procedures.
- Provided leadership, direction, and support to assigned staff.
Recreation Supervisor
SIERRA KIDS
Reno, NV
08.2016 - 02.2020
- Developed lesson plans for before and after school programs.
- Supervised staff and ensured the safety and well-being of children.
- Provided excellent customer service to families and participants.
Education
Master's Degree - Social Work
University of Nevada, Reno
Reno, NV05.2027
Bachelor's Degree - Social Work
University of Nevada, Reno
Reno05.2022
Associate Degree - undefined
Truckee Meadows Community College
05.2020
High School - undefined
North Valleys High School
06.2016
Skills
- Cultural Competency
- Conflict Resolution
- Safety Planning
- Active Listening
- Community Outreach
- Microsoft Office / Data Entry
- Bilingual (Spanish/English)
Certification
- SafeTALK Trainer
- July 2023 to Present
- Certified to train community members in suicide first aid and suicide prevention awareness.
LANGUAGES
Spanish
English
Timeline
Victim Services Assistant
Nevada Urban Indians, Inc.
01.2024 - Current
Program Coordinator
Nevada Urban Indians, Inc.
11.2022 - 12.2023
Partner Support Specialist
Clear Capital
10.2021 - 10.2022
Social Work Intern
Saint Mary's Regional Medical Center
09.2021 - 05.2022
Chime Remote Representative
Chime
02.2021 - 10.2021
Processor
UPS
08.2020 - 02.2021
Child Care Worker
Boys & Girls Clubs of America
02.2020 - 08.2020
Recreation Supervisor
SIERRA KIDS
08.2016 - 02.2020
Bachelor's Degree - Social Work
University of Nevada, Reno
Associate Degree - undefined
Truckee Meadows Community College
High School - undefined
North Valleys High School
Master's Degree - Social Work
University of Nevada, Reno