Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Elizabeth Santiago

Clinical Psychology Student With Anthropology Background
Sebring,FL

Summary

Dynamic social services professional with a proven track record at Wicomico County Social Services, adept at client assessment and empathetic communication. Successfully streamlined administrative processes, enhancing service delivery efficiency. Recognized for problem-solving abilities and fostering collaboration among stakeholders, resulting in improved client outcomes and satisfaction.

Experienced with client support and program implementation, ensuring provision of essential social services. Utilizes effective communication and problem-solving to address and resolve client issues efficiently. Knowledge of community resources and client advocacy, contributing to improved client outcomes and well-being.

Social Services professional with strong dedication to supporting individuals and communities. Skilled in case management, client assessment, and resource coordination. Known for effective teamwork, adaptability, and results-driven approach. Valued for empathy, active listening, and problem-solving abilities.

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Recent graduate with foundational knowledge in Anthropology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced with client support and case management in social services. Utilizes strong communication and empathy to connect with diverse populations. Knowledge of crisis intervention techniques and community resource coordination.

Overview

14
14
years of professional experience

Work History

Social Services Assistant

Wicomico County Social Services
Salisbury, MD
01.2018 - 01.2020
  • Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
  • Built strong relationships with local stakeholders – including schools, healthcare providers, law enforcement – to strengthen collaborative efforts in service delivery.
  • Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.
  • Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Managed over 30 calls a day, including emails.

Customer Service Representative

Credit Plus
Salisbury , MD
02.2016 - 02.2018
  • Managed over 100 calls a day, including emails.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Animal Adoption Coordinator

Wicomico County Humane Society
Salisbury, MD
05.2008 - 01.2015
  • Continuously researched current trends in adoption best practices, attending professional conferences, and engaging in ongoing education opportunities to stay abreast of industry developments and better serve our clients.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Debt Collection Specialist

Delmarva Collections
Salisbury, MD
01.2006 - 04.2008
  • Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
  • Reduced time spent on manual tasks by automating routine processes in the collection management system.
  • Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
  • Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
  • Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
  • Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
  • Maximized revenue recovery through thorough investigation of debtor accounts for any discrepancies or errors in billing records.

Education

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, FL
05.2001 -

Bachelor of Arts - Anthropology

University of Central Florida
Orlando, FL
05.2001 -

Associate of Arts - Anthropology

Valencia College
Orlando, FL
05.2001 -

Skills

Empathy display

Client assessment

Caseload management

Behavioral assessment

Teamwork and collaboration

Customer service

Problem-solving abilities

Time management

Excellent communication

Decision-making

Verbal and written communication

Adaptability and flexibility

Cultural Competency

Cross-Cultural Communication

Qualitative Research

Ethnographic Analysis

Social Systems Understanding

Diversity & Inclusion Awareness

Appointment Scheduling

Recordkeeping & Documentation

Microsoft Office (Word, Excel, Outlook)

CRM/Data Entry Proficiency

Email & Phone Etiquette

Organizational Time Management

Academic Writing

Data Analysis

APA Formatting

Interests

  • Avid Reader
  • Watching Movies and TV Shows
  • Volunteering
  • Music
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Offering time and support to shelters for the homeless, women, and animals
  • Virtual Reality
  • Historical Exploration
  • Acting and Theater
  • Genealogy
  • Road Trips
  • Adventure Travel
  • Creative Writing

Timeline

Social Services Assistant

Wicomico County Social Services
01.2018 - 01.2020

Customer Service Representative

Credit Plus
02.2016 - 02.2018

Animal Adoption Coordinator

Wicomico County Humane Society
05.2008 - 01.2015

Debt Collection Specialist

Delmarva Collections
01.2006 - 04.2008

Bachelor of Science - Clinical Psychology

University of Central Florida
05.2001 -

Bachelor of Arts - Anthropology

University of Central Florida
05.2001 -

Associate of Arts - Anthropology

Valencia College
05.2001 -
Elizabeth SantiagoClinical Psychology Student With Anthropology Background
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