Elizabeth Santiago
Kissimmee,FL
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I want to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Social Services Assistant
Wicomico County Social Services
03.2018 - 01.2020
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Researched funding sources; prepared grant applications that enabled expansion of vital programs.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
Customer Service Representative
Credit Plus
02.2016 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
Adoption Coordinator
Wicomico County Humane Society
05.2008 - 01.2015
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
Debt Collection Specialist
Delmarva Collections
01.2006 - 04.2008
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
- Participated in regular audits, ensuring that all procedures were followed correctly to maintain compliance standards within the industry.
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication with debtors.
Education
Bachelor of Arts - Anthropology
University of Central Florida
Orlando, FL12.2024
Associate of Arts - Behavioral & Social Sciences
Valencia College
Orlando, FL12.2022
Skills
- Delivery Scheduling
- Proofreading
- Team Development
- Problem-Solving Ability
- Research
- Customer Relations
- Data Evaluation
- Computer Proficiency
- Critical Thinking
- Calm and Professional Under Pressure
- Reading Comprehension
- Call Center Operations
Reading, Writing, Art, and sight-seeing.
I am an avid reader; I will give any book a try, but I am more inclined to lean towards the fantasy genre. I have been working on writing my own book for the past few months, and it is much harder than I thought it would be, but I am going to see it through. I enjoy drawing a bit, but I mostly enjoy going to museums and viewing art. I am not a huge fan of modern art; I prefer Renaissance-era art. As far as sight-seeing, I love to travel when I am able. I still have not taken a plane yet, mostly because it is a fear I need to break, especially if I want to see the many beautiful places I have yet to visit.
Timeline
Social Services Assistant
Wicomico County Social Services
03.2018 - 01.2020
Customer Service Representative
Credit Plus
02.2016 - 02.2018
Adoption Coordinator
Wicomico County Humane Society
05.2008 - 01.2015
Debt Collection Specialist
Delmarva Collections
01.2006 - 04.2008
Bachelor of Arts - Anthropology
University of Central Florida
Associate of Arts - Behavioral & Social Sciences
Valencia College
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