Ja'Nae Marshall
Princess Anne,MD
Summary
Personable Family Support Worker and recent graduate dedicated to helping preserve family units. Committed to making sure families receive appropriate benefits and have access to community resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Support Worker II
Wicomico County Department of Social Services/ State of Maryland
Salisbury, MD
06.2021 - Current
- Provides transportation to client for medical and mental health appointments, visitation, and other locations as needed
- Developed parenting skills classes for at-risk families.
- Maintain accurate records of client progress including documentation of services provided.
- Advise families on available governmental assistance programs such as SNAP or TANF.
- Provide guidance on topics such as conflict resolution, stress management, health education.
- Complete daily documentation using CJAMS
- Participate in monthly unit meetings and all staff meetings
- Complete all required trainings
- Assist families with financial planning and budgeting.
- Maintain company issued technology (phone/ipad/laptop)
- Assist caseworkers with as needed tasks
CNA - Certified Nursing Assistant
Visiting Angels
Salisbury, MD
04.2017 - 01.2023
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Alzheimer and dementia care
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Direct Support Professional
DOVE POINTE
Salisbury, MD
06.2019 - 01.2022
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Medication administration.
- Followed specific individual and behavior plans.
- Encourage community integration.
- Completed shift notes, incident reports, supply orders, and maintenance requests.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided guidance and support to ensure safety of individuals served.
Family Support Worker II
Worcester County Department of Social Services
Snow Hill, MD
11.2020 - 06.2021
- Provided in-home aide services to provide ADL assistance to 2-8 customers
- Completed light chores
- Provided transportation to medical appointment and senior programs utilizing agency provided vehicles.
- Participated in monthly unit and all staff meetings
- Maintained company issued technology (phone and iPad)
- Maintained accurate records of client progress including documentation of services provided.
- Assisted caseworkers with as needed tasks.
Registered Behavior Technician (RBT)
Ocean Front Counseling
12.2018 - 10.2019
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Goal planning.
- Tracked data and monitored progress of student's goals and objectives.
- Maintained accurate records of all sessions conducted with students.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
CNA - Certified Nursing Assistant
Capital City Nurses
Salisbury, MD
08.2017 - 10.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Alzheimer and dementia care
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Sales Associate
Boscov's Department Store
Salisbury, MD
04.2017 - 07.2017
- Fine jewelry sales
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions and offered product advice.
CNA - Certified Nursing Assistant
Delmarva's Homecare Solutions
Salisbury, MD
07.2014 - 10.2016
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Alzheimer and dementia care
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Bachelor's - Psychology
University of Maryland Global Campus
05.2024
CNA Certification - Health Occupations
J.M. Tawes Technology and Career Center
01.2013
Pre-nursing
Coppin State University
Skills
- Client Education
- Parenting skills
- Case Management
- Conflict Management
- Data Collection
- Goal Planning
- Time Management
- Retail Sales
- Customer service
- Microsoft Office
- 50 WPM Typing Speed
- Attention to detail
- Home Health
- Autism Experience
- Applied Behavior Analysis
- Medication Administration
- Behavioral Therapy
- Dementia Care
- ADL assistance
- Vital signs monitoring
- Direct Patient Care
- Client Documentation
Certification
- Driver's License
- Certified Nursing Assistant
- CPR/First Aid
- BLS Certification
Timeline
Family Support Worker II
Wicomico County Department of Social Services/ State of Maryland
06.2021 - Current
Family Support Worker II
Worcester County Department of Social Services
11.2020 - 06.2021
Direct Support Professional
DOVE POINTE
06.2019 - 01.2022
Registered Behavior Technician (RBT)
Ocean Front Counseling
12.2018 - 10.2019
CNA - Certified Nursing Assistant
Capital City Nurses
08.2017 - 10.2018
CNA - Certified Nursing Assistant
Visiting Angels
04.2017 - 01.2023
Sales Associate
Boscov's Department Store
04.2017 - 07.2017
CNA - Certified Nursing Assistant
Delmarva's Homecare Solutions
07.2014 - 10.2016
Bachelor's - Psychology
University of Maryland Global Campus
CNA Certification - Health Occupations
J.M. Tawes Technology and Career Center
Pre-nursing
Coppin State University
- Driver's License
- Certified Nursing Assistant
- CPR/First Aid
- BLS Certification
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