Tara Westbrook
Crisfield,MD
Summary
Skilled Family Support Worker II from Worcester County Department of Social Services, adept in case management and fostering interpersonal relationships. Excelled in maintaining confidentiality and providing crisis support, showcasing a strong ability to manage sensitive data and support diverse family dynamics. Achieved consistent positive feedback for resolving customer issues at Comfort Suites Hotel, demonstrating exceptional communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Family Support Worker II
Worcester County Department of Social Services
Snow Hill, Maryland
05.2022 - Current
- Maintained accurate records of client progress including documentation of services provided.
- Maintained confidentiality through stringent handling of contact notes in CJAMS.
- Participated in team meetings with social workers and therapists
- Interfaced with local court system, attending court proceedings.
- Provided counseling and support to families in crisis situations.
Front Desk Receptionist
Comfort Suites Hotel
Chincoteague, VA
10.2021 - 05.2022
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- I greeted visitors warmly and checked them in.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Responded to customer inquiries via phone, email, and in person.
Licensed Daycare Provider
Self-employed
Crisfield, Maryland
10.1999 - 11.2020
- Cared for children in the home.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- I attended the required training to maintain my license.
Education
Certified Nursing Assistant - Nursing
Blue Ridge Community College
East Flat Rock, NC09-1992
High School Diploma -
Osterholz American High School
Osterholz, Germany06-1992
Associate of Arts - Chemical Dependency
Wor Wic Community College
Salisbury, MDSkills
- Case management
- Interpersonal relationships
- Fingerprinting
- Entering data into the Child, Juvenile, and Adult Management System
References
References available upon request.
Timeline
Family Support Worker II
Worcester County Department of Social Services
05.2022 - Current
Front Desk Receptionist
Comfort Suites Hotel
10.2021 - 05.2022
Licensed Daycare Provider
Self-employed
10.1999 - 11.2020
Certified Nursing Assistant - Nursing
Blue Ridge Community College
High School Diploma -
Osterholz American High School
Associate of Arts - Chemical Dependency
Wor Wic Community College
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