Andrea Cervantes
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Skilled at building community support, and key coalitions backed with communication and teamwork abilities. Lastly, being bilingual and having experience working with culturally diverse populations, will help make a direct impact on this team.
Overview
8
8
years of professional experience
Work History
District Office Assistant
Atwater Elementary School District
04.2024 - 05.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Program Clerk
California Psychiatric Transitions
09.2022 - 01.2024
- Maintains filing systems either manually or electronically
- Assist in the preparation of regularly scheduled reports, and update and maintain office policies and procedures
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Activities Assistant
California Psychiatric Transitions
11.2021 - 09.2022
- Develop and implement creative, expressive, educational, psychosocial, recreational, and activity-based groups that will effectively engage residents and support their treatment plans
- Document therapeutic progress made by residents on a quarterly basis, in addition to documenting incidents and psychiatric symptoms as they occur
- Provide therapeutic counseling support in all aspects of position, and effectively use de-escalation skills as needed.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
Support Behavior Specialist
Applied Behavior Analysis
08.2021 - 10.2021
- Provide direct in-home services to individuals diagnosed with Autism and related developmental disabilities under the supervision of a Board-Certified Behavior Analyst (BCBA)
- Implement behavior intervention plans and conduct preference assessments and skill building activities
- Collect data and maintain client records in accordance with the specified behavior intervention plan and skill acquisition goals as defined per client
Campus Representative
Stanislaus State
01.2020 - 03.2020
- Managed general office work, answering phones, maintain records and entering data.
- Promoted campus awareness of activities and engagement opportunities with on-campus table tents, email distribution, and social media promotion.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
Behavior Technician
RBT, California Autism Center
11.2018 - 01.2020
- Provide Applied Behavior Analysis (ABA) treatment to children diagnosed with language, communication, behavioral and developmental disorders
- Meet with the child and caregiver to implement behavioral interventions as outlined in the service plan.
Caring Kids, Merced County Office of Education
04.2019
- Organized play groups for parents and children between the ages 2 and 5 to help children learn appropriate social skills and to help parents/caregivers learn the best approached to nurture positive social-emotional development
- Also, participated in home visits and school visits
Sales Consultant
Verizon Wireless Authorized Retailer
07.2016 - 09.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
Education
Bachelor of Arts DegreeCourse - Child Development Specialized in Service
California State University, Stanislaus
05.2020
Associates of Arts - Psychology
Merced College
Merced, CA06.2015
Skills
- Ability to develop professional and supportive relationships with children, families, referring parties, collaborative partners and communities’ providers
- Knowledge of local community resources such as: HAS, cube, food bank, etc
- Working under pressure
- Customer Service
- Hardworking and ability to work Independently or as part of team
- Proficient in
- Microsoft Word, and Excel
- General Management and Administration
- Administrative Duties
- Project Management
Timeline
District Office Assistant
Atwater Elementary School District
04.2024 - 05.2024
Program Clerk
California Psychiatric Transitions
09.2022 - 01.2024
Activities Assistant
California Psychiatric Transitions
11.2021 - 09.2022
Support Behavior Specialist
Applied Behavior Analysis
08.2021 - 10.2021
Campus Representative
Stanislaus State
01.2020 - 03.2020
Caring Kids, Merced County Office of Education
04.2019
Behavior Technician
RBT, California Autism Center
11.2018 - 01.2020
Sales Consultant
Verizon Wireless Authorized Retailer
07.2016 - 09.2018
Bachelor of Arts DegreeCourse - Child Development Specialized in Service
California State University, Stanislaus
Associates of Arts - Psychology
Merced College
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