Andrea Chavez Ruiz
Denver Health, Denver/CO
Summary
Dedicated and versatile Operations Specialist with extensive experience performing clinical, administrative, and logistical healthcare duties. Skilled in managing mobile clinics, maintaining accurate medical records, and ensuring high-quality service delivery in fast-paced healthcare settings. Bilingual and committed to cultural awareness, compassion, and detail-oriented service.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Analytical and organized professional comfortable working independently or as part of team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Specialist / CDL Driver / Medical Assistant
Denver Health Mobile Clinic
06.2023 - Current
- Mobile Clinic Operations: Safely operate Class B vehicle to transport and set up mobile clinic units at various community sites, ensuring safety compliance and efficient clinic deployment.
- Public Speaking: Represent the clinic at healthcare conferences and meetings, delivering presentations on clinic services, health initiatives, and public health awareness.
- Patient Check-In & Registration: Conduct the full check-in process, including greeting patients, verifying insurance and demographics, and updating records in EPIC.
- Clinical Support: Perform MA screenings, take and record vital signs, assist with exams, and prepare patients for provider visits.
- Phlebotomy & Specimen Collection: Draw blood and collect lab specimens with precision and care, ensuring accurate labeling and timely processing.
- Catch-Up Vaccinations & Record Translation: Administer catch-up immunizations and translate international vaccine records into U.S. documentation per CDC guidelines.
- Administrative Duties: Manage scheduling, pre-registration, benefit verification, and basic billing tasks, ensuring accurate patient data and smooth clinic flow.
- Care Coordination: Act as a liaison for patients facing financial, transportation, or social challenges by arranging interpreters, pharmacy information, and prescription assistance.
- After Visit Summaries: Provided clear after-visit instructions, including pediatric dosing guidance and health education.
- Relationship Building: Cultivate strong working relationships with community partners and site hosts to ensure clinic operations run efficiently and patients receive high-quality care.
- Team Collaboration: Work closely with providers and administrative staff to support patient care plans and troubleshoot on-site operational issues in real time.
Medical Assistant
Denver Health Mobile Clinic
07.2022 - 07.2023
- Patient Rooming & Vitals: Roomed patients efficiently and performed vital sign assessments (BP, temperature, pulse, oxygen, height, weight, respiratory rate).
- Vaccine Documentation: Updated immunizations in the Colorado Immunization Information System (CIIS) and charted international COVID-19 vaccines accurately in EPIC.
- Screenings & Forms: Conducted mental health screenings, completed general health assessments, and used pediatric growth charts for documentation.
- After Visit Summaries: Provided clear after-visit instructions, including pediatric dosing guidance and health education.
- Fit Testing Education: Informed patients about respiratory fit testing procedures and requirements.
- Scheduling & Outreach: Scheduled patients into appropriate provider templates and participated in community outreach events to increase awareness and access.
- Media Support: Supported media and communications efforts to promote mobile clinic services and events.
Medical Assistant
Cherry Creek Pediatrics
10.2021 - 07.2022
- Patient Rooming & Vitals: Efficiently roomed patients and performed accurate and timely collection of vital signs.
- Immunizations & Injections: Administered vaccines and injections based on age-specific guidelines, including post-immunization education and monitoring.
- Charting & Documentation: Entered patient data into EMRs accurately, including demographics, visit notes, and follow-up plans.
- Patient Support: Addressed sensitive patient concerns with professionalism and confidentiality; provided reassurance and clear communication.
- Screenings: Performed vision and hearing tests and ensured timely documentation and referral if needed.
- Clinic Flow & Crisis Management: Maintained a productive and supportive clinic environment by resolving workflow disruptions calmly and effectively.
- Insurance & Demographics Verification: Verified insurance coverage and updated patient demographic information for billing accuracy.
- Team Contribution: Maintained an organized workspace and supported the clinical team in daily operations.
Education
Medical Assistant -
Concorde Career College
Aurora, CO12.2021
Vaccine for Children (VFC) Certification - undefined
Denver Health
01.2025
LEAN Course - undefined
Denver Health
Denver, CO01.2024
BLS/CPR Certification - undefined
American Heart Association
01.2023
DOT Certificate - undefined
American Heart Association
01.2023
Truck Driving Certification - undefined
United States Truck Driving School, Inc.
01.2023
Skills
- Driver for mobile clinic operations
- Injections and venipuncture
- Phlebotomy and urinalysis
- Bandaging and casting
- Instrumentation and sterile tray preparation
- Draping and patient positioning
- Swabbing procedures (Flu, RSV, COVID-19, Strep)
- PKU and bilirubin testing
- Vitals assessment and vital sign monitoring
- CPR/BLS/AED Certified
- Obstetrics assistance
- Knowledge of medical office practices and common safety precautions
- Medical record charting and management (including EPIC)
- PAS (Front Desk), billing, and flagging
- Microsoft Office proficiency
- Bilingual communication
- Public speaking and interpersonal communication
- Time management and multitasking
- Record review and organization
- Detail-oriented and compassionate
- Problem-solving and critical thinking
- Cultural awareness
- Emotional and physical strength
- LEAN (methodology understanding)
- Experience in leadership
- Quantitative skills
Certification
- Class B Commercial Driver’s License
- CPR/BLS/AED Certified
- LEAN
- VFC Certified
Awards
- Honor Roll, Concorde Career College, 12/01/21, Recognized for outstanding academic achievement and dedication to the Medical Assistant program.
- Heroes of the Heart, Denver Health, 01/01/24, Recognized for outstanding contributions to patient care, community outreach, or a specific achievement related to heart health.
- Heroes of the Heart, Denver Health, 01/01/25, Recognized for outstanding contributions to patient care, community outreach, or a specific achievement related to heart health.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Specialist / CDL Driver / Medical Assistant
Denver Health Mobile Clinic
06.2023 - Current
Medical Assistant
Denver Health Mobile Clinic
07.2022 - 07.2023
Medical Assistant
Cherry Creek Pediatrics
10.2021 - 07.2022
Vaccine for Children (VFC) Certification - undefined
Denver Health
LEAN Course - undefined
Denver Health
BLS/CPR Certification - undefined
American Heart Association
DOT Certificate - undefined
American Heart Association
Truck Driving Certification - undefined
United States Truck Driving School, Inc.
Medical Assistant -
Concorde Career College
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