ANDREA CIPOLLA
Winter Park,FL
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Croissant Gourmet. Excelled in leadership and problem-solving, significantly enhancing customer satisfaction and loyalty. Fluent in Spanish and English, demonstrating exceptional customer service and a knack for fostering teamwork. Proven track record in mentoring staff and streamlining operations for efficiency.
Overview
5
5
years of professional experience
Work History
Barista/Server
Croissant Gourmet
10.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Server/Cashier
LAS CAZUELAS MEXICAN STORE
01.2023 - 10.2023
- Serve food.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Management for Night Shift, Server/Cashier
JJ's FRESH FORM SCRATCH
01.2020 - 01.2023
- Prepare catering orders.
- Open, and Close the restaurant.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School -
William R Boone High School
01.2023
Skills
- Creativity
- Leadership
- Organization
- Problem-solving
- Teamwork
- Hospitality service expertise
- Fluent in Spanish and English
- Exceptional customer service
- Front counter maintenance
- Active listener
Timeline
Barista/Server
Croissant Gourmet
10.2023 - Current
Server/Cashier
LAS CAZUELAS MEXICAN STORE
01.2023 - 10.2023
Management for Night Shift, Server/Cashier
JJ's FRESH FORM SCRATCH
01.2020 - 01.2023
High School -
William R Boone High School