Krista Lucht
Portland,ME
Summary
Seasoned Store Manager specializing in management of coffee shop operations looking to apply acquired skills and develop additional ones in a new field. Proficient in overseeing all facets of customer-facing and back-end operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Eager to learn and assist in maximizing efficiency.
Overview
16
16
years of professional experience
Work History
Barista/Bakery Server
Gross Confection Bar
06.2021 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management/ordering to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Collaborated with kitchen staff to develop new ideas for baked goods and drink specials.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Store Manager
Coffee By Design
12.2013 - 06.2021
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained product inventory and placed orders through numerous vendors.
- Educated new and existing employees on product knowledge.
- Worked on the floor as a barista, engaging with guests and promoting a consistent level of quality of both service and product with staff.
- During COVID-19, upheld and enforced safety guidelines for both staff and guests.
Barista/Shift Lead
Coffee By Design
06.2010 - 12.2013
- Provided guests with excellent customer service and high quality drink preparation.
- Lead shifts which included opening and closing procedures, cash deposit management & tip distribution, handling customer complaints, & delegation of tasks to other staff members.
- Helped train new staff.
Box Office Manager
University Of Southern Maine Theatre Department
09.2008 - 05.2010
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Organized ticket reservations for quick and easy retrieval.
- Sold tickets and concessions in person before shows.
- Counted cash drawers to compile deposits.
- Trained staff on procedures.
Education
Bachelor of Arts - Theatre
University of Southern Maine
05.2013
Skills
- Creativity
- Quality Assurance
- Staff Scheduling
- Team Leadership
- Assignment Delegation
- Customer Service Management
- Decision Making
- Employee Motivation
- Problem Anticipation and Resolution
- Word Processing
- Money Handling
- Inventory Tracking and Management
- Needs Assessment
- Customer Relations
- Multitasking and Prioritization
- Special Promotions Planning
- Friendly and outgoing
- Espresso machine operation
Additional Information
Traveled to Costa Rica in February of 2016 to tour the Hacienda La Minita with other Coffee by Design employees. Toured the farms and facilities that process the beans for buyers. Learned first hand the many steps involved before coffee reaches coffeehouses and developed a deeper respect for the product.
Timeline
Barista/Bakery Server
Gross Confection Bar
06.2021 - 09.2024
Store Manager
Coffee By Design
12.2013 - 06.2021
Barista/Shift Lead
Coffee By Design
06.2010 - 12.2013
Box Office Manager
University Of Southern Maine Theatre Department
09.2008 - 05.2010
Bachelor of Arts - Theatre
University of Southern Maine
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