Andrea Ciprian
Tamarac,FL
Summary
Results driven and highly organized operations professional with 5 years of hands on experience managing fast paced installation operations across office management, project coordination, dispatch, and logistics. Skilled at keeping multiple moving pieces on track from scheduling customers and building efficient technician routes to coordinating appliances and parts with major retailers and warehouses. Known for being a dependable problem solver, strong communicator, and calm multitasker who can quickly adapt to last-minute changes while keeping customers, technicians, vendors, and staff informed. Experienced in overseeing teams, managing daily operations, and ensuring every installation is properly prepared from scheduling through completion.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Style Advisor
Saks Fifth Avenue
Miami, FL
11.2025 - Current
- Delivered personalized styling advice, enhancing customer satisfaction and loyalty.
- Assist clients in selecting luxury apparel and accessories for various occasions.
- Maintain up-to-date knowledge of current fashion trends and brand offerings.
- Set appointments and meet with clients in showrooms to conduct personalized wardrobe planning for both casual and professional looks and guide client through custom experience.
- Cross-sold complementary products, increasing overall sales and enriching customer experience.
- Welcomed customers into store with a friendly demeanor. and provide exceptional customer service.
- Resolve customer complaints promptly and professionally.
- Utilize point-of-sale systems to process transactions efficiently and accurately.
- Cultivated relationships with vendors and suppliers to ensure a diverse and current inventory of stylish apparel.
Office Manager | Project Coordinator | Dispatcher
Elite Install Solutions
Miami, Florida
09.2020 - 08.2025
- Managed daily office operations and coordinated workflow among office staff, technicians, warehouses, customers, and management to ensure seamless functioning.
- Handled a high volume of incoming calls, customer inquiries, scheduling requests, and appointment changes while maintaining a professional and helpful customer experience.
- Coordinated projects from scheduling through completion, ensuring timely communication of necessary information to customers, technicians, and warehouses.
- Scheduled appliance installation appointments and coordinated technician availability to ensure jobs were completed efficiently and on schedule.
- Created and managed daily technician routes based on appointments, locations, workload, and technician availability.
- Dispatched installation technicians and monitored schedules throughout the day, making adjustments when cancellations, delays, or unexpected issues occurred.
- Coordinated directly with Lowe’s, Costco, and Sears warehouses to confirm appliance and part availability before scheduled installations.
- Communicated with warehouse and logistics teams to ensure ordered appliances, parts, and required materials were available and ready for technicians.
- Followed up on missing, delayed, or incorrect parts and helped resolve logistical issues to prevent installation delays.
- Issued and provided Certificates of Insurance (COIs) to apartment communities, building complexes, and other properties requiring documentation before technicians could perform installations.
- Maintained communication with property management and building representatives regarding installation requirements and documentation.
- Managed and oversaw office staff, delegated responsibilities, and helped maintain an organized and efficient office environment.
- Oversaw field installers and helped coordinate daily workloads, schedules, routes, and job-related needs.
- Handled last-minute scheduling changes and operational issues, prioritizing customer satisfaction and maintaining technician productivity.
- Maintained accurate scheduling and job information while coordinating multiple installations and priorities simultaneously.
- Served as a central point of communication between customers, technicians, warehouses, vendors, property management, and company leadership.
Style Advisor
Saks Fifth Avenue
Miami, Florida
02.2018 - 08.2020
- Provided personalized styling advice to enhance customer shopping experiences.
- Assisted clients in selecting luxury apparel and accessories for various occasions.
- Set appointments and met with clients in showrooms to conduct personalized wardrobe planning for both casual and professional looks and guided client through custom experience.
- Engaged with customers to build rapport and foster brand loyalty.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to create visually appealing merchandise displays.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Supported inventory management by organizing stock and replenishing merchandise.
- Participated in training sessions to improve product knowledge and service skills.
- Established relationships with vendors and suppliers to maintain an up-to-date inventory of stylish apparel options.
Assistant Store Manager
Swarovski
Sunrise, Florida
01.2017 - 01.2018
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in managing daily store operations and team performance.
- Trained and mentored new staff on product knowledge and customer service.
- Implemented visual merchandising standards to enhance product presentation.
- Collaborated with management to develop promotional strategies and campaigns.
- Monitored inventory levels and coordinated restocking efforts effectively.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Organized staff schedules to optimize coverage during peak hours.
- Conducted regular sales assessments to identify improvement opportunities.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
High School Diploma -
Barbara Goleman Senior High
Miami, FL06-2013
Associate of Arts - Fashion Design
Altos De Chavon
La Romana, Dominican Republic01-2013
Skills
- Customer Service
- Appointment Management
- High-Volume Scheduling
- Project Coordination
- Technician Coordination
- Operations Coordination
- Dispatch & Routing
- Logistics Coordination
- Route Planning
- Appliance Installation Coordination
- Certificate of Insurance (COI) Processing
- Staff Oversight
- Vendor & Warehouse Communication
- Microsoft Office
- Problem Solving
- Multitasking & Prioritization
- Phone & Email Communication
- Office Management
Languages
English
Full Professional
Spanish
Full Professional
References
Moisha Sanchez
Dispatch Manager
Phone: (216) 857-8434
Laura Velez
Office Coordinator
Phone: (216) 857-8434
Moira Gradassi
Manager at Saks
Phone: (786) 376-7263
More references available upon request.
Timeline
Style Advisor
Saks Fifth Avenue
11.2025 - Current
Office Manager | Project Coordinator | Dispatcher
Elite Install Solutions
09.2020 - 08.2025
Style Advisor
Saks Fifth Avenue
02.2018 - 08.2020
Assistant Store Manager
Swarovski
01.2017 - 01.2018
High School Diploma -
Barbara Goleman Senior High
Associate of Arts - Fashion Design
Altos De Chavon