Andrea Cole
Bluffton,SC
Summary
History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings. Passionate about treating each patient with respect and compassion. Loyal and trustworthy leading to strong relationships with clinic patients and a steady referral base.
Overview
6
6
years of professional experience
Work History
Hearing Instrument Specialist/ Board Certified
Sonova
11.2017 - Current
- Tested hearing with complete audiological examinations.
- Used marketing and sales strategies to promote business and increase revenue.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Educated clients about how to properly use, maintain and store devices.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - Psychology
University of Wisconsin Milwaukee
Milwaukee, WISkills
- Time Management
- Patient Care
- Community Events
- Complex Problem-Solving
- Administrative Support
- Community Networking
- Hearing Aid Programming
- Emotional Support
- Creative Thinking
- Testing Procedures
- Critical Thinking
- Sales Understanding
- Business Understanding
- Device Dispensing
- Appointment Setting
- Office Support
- Treatment Options
- Dispensing Protocols
- HIPAA Regulations
- Event Networking
- Compassionate Care
- Customer Satisfaction
- Product Fittings
- Hearing Support Devices
Timeline
Hearing Instrument Specialist/ Board Certified
Sonova
11.2017 - Current
No Degree - Psychology
University of Wisconsin Milwaukee
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