Andrea Coleman
Plainfield,IL
Summary
CSO customer service officer supporting patients, visitors, and nursing staff in a hospital front-desk setting. Uses EPIC to locate patient information, manages 150-180 daily orders and records, and answers incoming calls while sharing policy and service information. Maintains calm, professional communication to guide visitors and keep patient flow organized.
Overview
1
1
Certification
12
12
years of professional experience
Work History
CSO customer service
Northwestern Memorial Hospital
10.2021 - 07.2022
- Delivered customer service support by addressing inquiries and resolving issues to ensure client satisfaction.
- Assisted visitors and patients with a warm, professional attitude to enhance their experience
- Managed 80 incoming calls weekly, efficiently routing requests to appropriate care teams to facilitate timely assistance.
- Managed incoming calls by routing them to the appropriate departments.
- Provided policy and service information to guide clients in their healthcare decisions
- Managed client records to ensure accuracy and accessibility for healthcare team
- Locate patient INFORMATION through EPIC
- Maintain open communication with nurses while monitoring surroundings for visitor and patient safety.
Inventory Specialist
RGIS Inventory Specialists
10.2020 - 02.2021
- Tracked inventory maintenance to ensure optimal stock levels
- Controlled flows of equipment and supplies for efficient replenishment
- Track inventory maintenance
- Count store merchandise and place them into handheld devices
- Provided assistance to customers in store
- Conducted accurate product inventory counts
- Ensured timely reordering of stock for availability
- Completed in-store merchandising assignments and restocked product areas to keep displays aligned.
- Customer Service
Sales Associate/Customer Service
Hudson Group
10.2019 - 04.2020
- Delivered courteous customer service, answered customer questions, resolved routine concerns at front counter
- Facilitated customer inquiries and support
- Processed customer orders efficiently
- Encouraged additional purchases from customers
- Facilitated the return process for customers
- Managed front of store operations
- Managed store display arrangements
- Kept service areas clean and organized
- Delivered friendly and helpful customer service
- Managed inventory levels and product placement
- Provided courteous customer service by addressing inquiries and resolving concerns at front counter
- Organized displays and stocked merchandise by organizing displays, stocking merchandise, and supporting inventory control
Warehouse Worker
Ferrara Candy Company
10.2017 - 05.2019
- Took orders, picked and packed items for customer deliveries
- Operated dolly and pallet jack to move materials safely across the warehouse floor
- Organized materials to keep stock areas orderly and support efficient picking
- Completed picker and packer tasks in fast-paced environment while meeting daily delivery needs.
- Followed loss prevention procedures and inventory control
- Executed picking and packing of customer orders
- Fast-paced
- Performed detailed inspections to ensure product quality
- Executed picker and packer tasks in fast-paced environment while achieving daily delivery targets.
Assembler/Office Clerk
Freedman Seating Company
06.2018 - 03.2019
- Conducted inventory checks to ensure stock accuracy
- Followed quality & safety guidelines while finalizing assembly process, packing,and shipping steps
- Ensured products were placed into boxes for shipping
- Issued employee identification badge at facility entrance
- Followed quality and safety guidelines
- Provided customer service by addressing questions and supporting visitors professionally
- Answered incoming andoutgoing calls, routing requests to the right contact
- Issued badge
Caregiver for Elderly
Ms Williams
09.2010 - 08.2017
- Administered bedside and personal care, including ambulation and hygiene assistance, to enhance patient comfort and well-being. •Care for individual and family during periods of incapacitation, family disruptions, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyle.
- Provided essential support in daily living activities to enhance patient comfort and independence., remind patient to take medication, bathing, feeding etc
- Assisted with bathing, feeding, and hygiene tasks to support comfort, dignity, and daily independence.
Education
High school diploma - General Studies
Englewood High School
Chicago, ILCNA - Nursing
South Suburban College
South Holland, ILSkills
- Customer Service
- Client Support
- Home Health
- Health Guidance
- Epic
- Medical terminology
- Medical record management
- Billing Support
- Data Entry
- Document Management
- Reception Management
- Service Coordination
- Calendar Management
- Client Onboarding
- Office Equipment
Certification
- CPR/First Aid
- Driver's license
- CNA
Assessments
- Attention to detail — Proficient
- October 2021
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
CSO customer service
Northwestern Memorial Hospital
10.2021 - 07.2022
Inventory Specialist
RGIS Inventory Specialists
10.2020 - 02.2021
Sales Associate/Customer Service
Hudson Group
10.2019 - 04.2020
Assembler/Office Clerk
Freedman Seating Company
06.2018 - 03.2019
Warehouse Worker
Ferrara Candy Company
10.2017 - 05.2019
Caregiver for Elderly
Ms Williams
09.2010 - 08.2017
High school diploma - General Studies
Englewood High School
CNA - Nursing
South Suburban College