Andrea Colin
Lancaster,TX
Summary
Accomplished caregiver and customer service professional with a proven track record at Mexican Sugar and Burlington adept in multitasking and relationship building. Excelled in creating nurturing environments and streamlining operations, enhancing customer satisfaction. Skilled in early childhood education and effective communication, consistently achieving positive outcomes in high-pressure situations.
Overview
3
3
years of professional experience
Work History
Private Nanny
Private Nanny
05.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Restaurant Hostess
Mexican Sugar
03.2024 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Service Cashier
Burlington
06.2021 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor - Nursing
University of Texas At Arlington
Arlington, TXHigh School Diploma -
Duncanville High School
Duncanville, TX05.2023
Skills
- Infant care experience
- Schedule Management
- Toddler care experience
- Activity Planning
- Early Childhood Education
- Time Management
- Relationship Building
- Organizational Skills
- Multitasking Abilities
- Parent Interaction
- Customer service
- Communication
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Private Nanny
Private Nanny
05.2024 - Current
Restaurant Hostess
Mexican Sugar
03.2024 - 05.2024
Customer Service Cashier
Burlington
06.2021 - 01.2024
Bachelor - Nursing
University of Texas At Arlington
High School Diploma -
Duncanville High School