ANDREA CONNOLLY

• Manages website content and e-commerce, bookkeeping, marketing, customer service, vendor relationships, and daily administration to support an independent educational retail business.
• Designs and leads public programs connecting tea with history, literature, culture, and material traditions; develops instructional and promotional content while coordinating community partnerships.

• Builds and updates Squarespace websites for artists and small businesses, enhancing user experience through improved page layouts, content migration, accessibility, SEO, ecommerce integration, domains, analytics, troubleshooting, and site administration; supports ongoing projects for Loam Marketing.
• Provides tailored grant, office, technology, social media, photography, cloud-file organization, and event-sales support to meet diverse client operational needs.

Youth Services Librarian/Assistant Director, Dec 2020–Jan 2023;

Youth Services Librarian, Oct 2017–Dec 2020;

Children's Librarian, May 2016–Oct. 2017.

• Directed youth services and supported library operations, coordinated staff workflow, and assumed responsibility for library in director's absence to ensure continuous service delivery.
• Provided individualized instruction in using print and online legal resources, including court forms, adapting assistance to patrons’ needs and proficiency; maintained the distinction between legal information and legal advice and referred complex statutory questions to the New Hampshire Law Library.
• Assisted patrons with recurring legal-information needs involving court and tax forms, family matters, wills, business formation, consumer questions, New Hampshire statutes, government agencies, legal aid, attorney referrals, and Nolo resources.
• Instructed patrons on using legal and government resources, provided direct support, and referred complex statutory questions to the New Hampshire Law Library.
• Helped maintain physical and online legal-reference resources, including the library legal-resources webpage and links to the New Hampshire Judicial Branch, state statutes, legal-aid services, and government agencies.
• Designed and evaluated in-person, virtual, and outreach programs for youth and adults; created resource guides, web pages, handouts, presentations, formal classes, and instructional and promotional materials.
• Built partnerships across schools, early-learning organizations, municipal departments, community groups, and local businesses to extend services beyond the library.
• Recruited and trained grant-funded teen employees, overseeing their development and responsibilities; delegated program preparation and service responsibilities as skills developed and assisted with staff hiring, onboarding, and training.
• Managed youth collection development, cataloging, and access initiatives; imported and adapted MARC records, applied RDA and AACR2 standards, maintained authority control, and reorganized collections to enhance browsability.
• Assisted in administering and reporting on successive MilliporeSigma STEAM grants; obtained and managed YALSA and Dollar General awards and helped manage ALSC Bookapalooza award, including budgets, documentation, logistics, and community distribution.

• Planned and delivered differentiated English-language and cultural instruction for middle-school students across rural public schools, tailoring lessons to varied abilities and learning needs.
• Designed and facilitated interactive classroom activities, promoting engagement and enhancing language skills among students.
• Collaborated with Korean co-teachers to organize conversation clubs and immersion camps, fostering language acquisition and cultural exchange in diverse settings.

• Managed circulation desk operations, facilitating efficient checkouts and returns.
• Delivered circulation, readers' advisory, reference, technology support, and interlibrary loan services, while contributing to policy review and creating public information materials.
• Created youth programming, launched teen summer initiatives, trained volunteers, and established local partnerships and funding support for library programs.