Andrea Coronado
Denver,CO
Summary
With a proven track record at JPMorgan Chase, I excel in customer service and banking regulations, enhancing client relationships and ensuring compliance. My strategic planning and follow-up skills have significantly contributed to customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Associate Banker
JPMorgan Chase
12.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Opened, closed, and updated accounts for customers.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Cashier
The Cherry Cricket
06.2023 - 12.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Cashier / Server
Tacos El Metate
09.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Teller/ MSR
Zing Credit Union
02.2022 - 09.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Customer Service
Costco
11.2020 - 02.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone or in person.
- Described product and service details to customers to provide information on benefits and advantages.
- Helped sign up people for memberships with Costco and the credit card Costco has to offer.
Education
High School Diploma -
Aurora Central High School
Aurora, CO05.2020
Skills
- Banking regulations
- Self-motivated nature
- Currency Exchanges
- Teller Support
- Customer Service
- Educating clients
- Strategic Planning
- Consumer Banking
- Opening and closing procedures
- Reviewing documents
- Developing customer relationships
- Operations understanding
- Cash Handling
- Check Cashing and Withdrawals
- Know Your Customer
- Cross-Selling and Partner Referrals
- Building customized solutions
- Follow-up skills
- Account openings
- New Account Setup
Languages
Spanish
Professional Working
Timeline
Associate Banker
JPMorgan Chase
12.2023 - Current
Cashier
The Cherry Cricket
06.2023 - 12.2023
Cashier / Server
Tacos El Metate
09.2022 - 06.2023
Teller/ MSR
Zing Credit Union
02.2022 - 09.2022
Customer Service
Costco
11.2020 - 02.2022
High School Diploma -
Aurora Central High School