Andrea Covington
Las Vegas,NV
Summary
Committed employee with 10 years customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Senior Ops Production Coordinator
Capital One
Las Vegas, NV
03.2020 - 10.2023
- Entered information into system to update status reports.
- Investigated discrepancies between submitted information and actual financial data obtained from external sources.
- Provided customer credit information to official representatives from banks and other financial institutions.
- Experience working with financial products or credit cards and Disputes experience, Update account information (data entry) Correspond with customers via mail. Ability to work in a team environment with Good oral and written communication skills. Experience with variety of systems TSYS, Omega, Credit Browser, Hubble, Vintage, Insight. Assisted in various lends with SCRA for customers in the military assisted reviewing letters in regards to eligibility for benefits regarding their accounts as well (ARN) Attorney Representation Notification, reviewed letters placed Cease and Desist Request, placed Attorney information on accounts, sent appropriate letters to customers/Attorneys advising of additional information needed or other actions.
Loss Mitigation Representative
Capital One
Las Vegas, NV
08.2014 - 03.2020
- Provided customer service to distressed borrowers, offering advice on how to manage debt.
- Worked with customers implementing plans focused on putting their accounts in good standing.
- Built rapport with customers with my interpersonal soft skills
- Providing excellent communication skills being a great listener providing empathy
- Inbound/Outbound call experience
Education
High School Diploma -
Morning Side High School
Inglewood, CA06.1990
Some College (No Degree) -
Elcamino Community College
CaliforniaSkills
- Workflow Management
- Proficient in Microsoft Office
- Task Delegation
- Workflow Coordination
- Ability to work in a team environment
- Good oral and written communication skills
Affiliations
- Volunteering with Veterans and other Non Profit organizations for homeless youth
Timeline
Senior Ops Production Coordinator
Capital One
03.2020 - 10.2023
Loss Mitigation Representative
Capital One
08.2014 - 03.2020
High School Diploma -
Morning Side High School
Some College (No Degree) -
Elcamino Community College