Andrea Coyoy
Los Angeles,CA
Summary
Professional with successful experience in ever-changing fast-paced office settings. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic worker with expertise in anticipating professional needs and proactively identifying and resolving problems. Looking to grow and break into a project management career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Project Assistant
Keck Medicine Of USC
02.2023 - Current
- Provided assistance with preparation of research-related reports, manuscripts and presentations
- Prepared work according to schedules and established attainable deadlines for our ongoing WECARE project
- Worked with senior leadership to complete our yearly student course on time and under-budget.
- Assisted with recruitment and marketing for participant involvement for our WECARE project
- Researched and analyzed data from incoming survey responses as part of our WECARe project
- Monitored and reported on project risks and proposed solutions
- Maintained open communication by presenting regular updates on project status to primary investigators
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
Patient Access Representative
Keck Medical Center Of USC
09.2021 - 01.2023
- Handled with extreme confidentiality all student-related personal, medical and educational information for clinical and university-related purposes
- Received and processed patient co-pay amounts and conducted invoicing to prevent monetary discrepancies
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural instructions.
- Coordinated and organized daily in-person testing for more than 2000 students, faculty and staff and continually sought methods for improving these daily operations.
- Verified, filed, and cleared more than 100 student accounts for undergraduate and graduate program requirements on a daily basis
- Volunteered to help with special projects while willing to travel to various USC-affiliated locations to oversee the completion of said projects
Patient Referral Coordinator
KCS Health Center
08.2019 - 01.2021
- Acted as main point of contact for patients, doctors and hospital staff with thorough knowledge of medical charts, patient care and clinic protocols
- Maintained accurate and highly detailed records of in-progress and completed referrals using Excel spreadsheets
- Created and designed promotional fliers promoting clinic services and resources
- Completed up to 50 referral requests each day for medical providers of primary care services.
- Translated medical notes, consent forms, and doctor visits for Spanish-speaking and Korean-speaking patients in verbal and written form
- Lead the effort to aid staff and patients in the transition from in-person visits to telemedicine during the outbreak of the Covid-19 pandemic
Education
Bachelor of Arts -
University of California, Irvine
Irvine, CA06.2019
Skills
- Quality Standards and Protocols
- Confidentiality and Data Protection
- Database and Client Management Systems
- Project Schedule Coordination
- Understanding of basic project development
- Microsoft Office
- Event Planning and execution
- Conflict Resolution
- English, Spanish, Intermediate Korean
Certification
- Project Initiation and Planning Certification Obtained from UC Irvine's Division of Continuing Education
- American Heart Association BLS Certification
Timeline
Project Assistant
Keck Medicine Of USC
02.2023 - Current
Patient Access Representative
Keck Medical Center Of USC
09.2021 - 01.2023
Patient Referral Coordinator
KCS Health Center
08.2019 - 01.2021
Bachelor of Arts -
University of California, Irvine