Andrea Crawford
Hammond,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior Barista
PJ's Coffee Of New Orleans
12.2018 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Lifegaurd /Swim Instructor
Camp Echo Lake
06.2019 - 08.2019
- Lived on the camp's campus and was both a camp counselor and waterfront specialist for a 7 week long sleepaway camp for 8 - 16 year olds.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Demonstrated proper form and technique to prevent injury.
Ice Cream Attendant
Eddie's Frozen Custard
09.2017 - 12.2018
- Open, closed, and operated the store as a solo attendant.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Operated cash register, taking payments and issuing customer receipts.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Monitored amounts of each ice cream flavor and replaced when depleted.
Lifeguard
Whitmar Pool
05.2016 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
Bachelor of Arts - Sociology
Southeastern Louisiana University
Hammond, LA08.2022
Skills
- Customer Experience
- Workload Balancing
- POS Inventory System Operation
- Beverage Preparation
- Quality Control
- Complex Problem-Solving
- Safety Training
- People Skills
- Skilled in Mediation
- Positive Engagement
Timeline
Lifegaurd /Swim Instructor
Camp Echo Lake
06.2019 - 08.2019
Senior Barista
PJ's Coffee Of New Orleans
12.2018 - Current
Ice Cream Attendant
Eddie's Frozen Custard
09.2017 - 12.2018
Lifeguard
Whitmar Pool
05.2016 - 08.2017
Bachelor of Arts - Sociology
Southeastern Louisiana University