Andrea Croskey

• Founded and managed a word-of-mouth event planning venture, coordinating all aspects of small-scale event logistics, venue setup, and vendor timelines.
• Crafted customized social events for family friends and private clients, ensuring meticulous attention to detail and a seamless guest experience.
• Demonstrated strong multitasking and problem-solving skills to proactively resolve real-time logistical challenges during live events.

• Dedicated 22 years to full-time family management, prioritizing the health, safety, emotional well-being, and daily logistics of a busy household.
• Operated a referral-based custom confection business (Cake Pop Princess) since 2011, handling direct client consultations, high-volume orders, and strict food safety standards.
• Coordinated large-scale travel and event logistics for high school varsity tennis programs, managing tight timelines and communication for large groups of athletes and parents.
• Served on the Country Club House Committee, collaborating with management to audit, refine, and significantly elevate the overall premium member experience.

• Cultivated a premium, high-energy environment within a luxury fitness club, focusing heavily on member retention, safety, and engagement.
• Anticipated member needs and resolved complex service complaints on the spot, utilizing advanced service recovery skills to maintain elite brand standards.
• Maintained peak physical stamina and situational awareness while managing high-foot-traffic service areas and coordinating with cross-functional teams.

• Navigated fast-paced client relations and account management, resolving complex shipping, billing, and product issues with a positive attitude.
• Communicated effectively with diverse demographics, meeting tight corporate timelines while maintaining clear, authoritative product knowledge.

• Managed high-volume corporate communications, scheduling, and organizational logistics with extreme attention to detail and confidentiality.
• Streamlined front-office operations, welcoming high-profile clients and ensuring clear, professional communication across internal departments.

• Orchestrated luxury-tier food and beverage logistics for high-volume corporate conventions, weddings, and large-scale public events.
• Ensured compliance with hospitality safety evacuation and emergency protocols in a high-volume hotel environment.
• Exhibited a composed, professional demeanor while managing sudden schedule changes, large crowd movements, and operational disruptions.

• Delivered premium customer service and hospitality in a high-volume airport hotel environment, catering directly to tired global travelers and airline crews.
• Collaborated within large, fast-paced teams to ensure rapid service execution under strict timelines while maintaining an immaculate brand presentation.

• Supervised daily front-of-house operations and opening/closing cash procedures, ensuring a safe, clean, and efficient working environment.
• Trained, mentored, and led small service teams, fostering a positive crew culture focused on speed, accuracy, and customer satisfaction.

Liberal Arts

Grade 13 with 6 Ontario Academic Credits