Andrea Cross

• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Decreased waste, following strict recipes and drink measurement protocol.
• Completed regular bar inventories and daily requisition sheets and increased sales and profits.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Consulted with managers to organize special events and promotions.
• Managed cash and bar revenue during special promotions or sporting events
• Set up glassware, liquor and other necessary supplies for special events.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Kept bar presentable and well-stocked to meet all customer needs.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Operated efficiently in high-volume setting to prepare and serve more than 90/100 drinks per hour.
• Increased bar revenue through development and marketing of featured cocktails.
• Kept bar presentable and well-stocked to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Developed drink menu with creative cocktails, contemporary wines and craft beers
• Served high customer volumes during special events, nights, and weekends
• Explained daily specials and beverage promotions to exceed daily sales goals.

Transferred and directed phone calls, guests and mail to correct staff members.

• Assisted manager in all aspects of business operations.
• Greeted guests in with friendliness and professionalism.
• Managed and completed paperwork and overall office administration operations.
• Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
• Attended to office operations and required paperwork.
• Participated in strategic planning for company growth.
• Managed over 30 calls per day.
• Ordered and distributed office supplies while adhering to fixed office budget
• Assisted clients with daily living needs to maintain self-esteem and general wellness

• Continuing education in Subject