Andrea Cross
Saco
Summary
Dynamic executive assistant with a proven track record in supporting leadership through effective schedule management and project organization. Expertise in delivering high-quality administrative support while maintaining professionalism and sound judgment in task prioritization. Strong multitasking abilities combined with a commitment to exceptional customer service ensure positive experiences for all stakeholders.
Overview
8
8
years of professional experience
Work History
Executive Assistant for Tax Preparers and Financial Planners
JD STEWART FINANCIAL
01.2025 - Current
- Managed executive calendars and scheduled appointments to optimize time management for executives.
- Maintained confidential files and documents with utmost discretion.
- Developed office procedures to streamline workflow and enhance organizational effectiveness.
- Promoted products on social media platforms, increasing brand visibility and engagement.
Mobile Bartender/Catering Server
For the Love of Food and Drink
Wells
01.2024 - Current
- Coordinated bar service and catering events to meet client needs and expectations.
- Delivered exceptional customer service to enhance guest experiences in fast-paced environment.
- Ensured cleanliness and organization of bar area to support efficient service.
Bartender/Server
Rumorz Bistro
01.2023 - 01.2025
- Managed bar area, designed cocktails and menu, handled inventory and ensured compliance with regulations while fostering customer relationships.
- Coordinated with kitchen staff to deliver timely service for patrons, enhancing overall dining experience.
- Provided breakfast and dinner service for hotel guests, ensuring satisfaction and comfort during their stay.
- Completed opening and closing procedures to maintain efficient operations and supply availability.
Treatment Coordinator / Insurance Coordinator
Mousam River Dentistry
01.2020 - 01.2024
- Onboarded new patients, coordinated treatment plans, scheduled appointments, verified insurance coverage, processed claims, and managed billing activities to streamline patient intake.
- Utilized FLEX, Open Dental, Excel, and MS Word to manage patient records and administrative tasks.
- Customized office software to enhance team operations and resolve IT issues effectively.
- Assisted dentists chairside during procedures, promoting patient comfort and improving procedural efficiency.
- Strong medical terminology, dental assisting certificate and radiology license.
Bartender/Server
Olive Garden
01.2018 - 01.2024
- Welcomed customers and delivered exceptional service to enhance their dining experience.
- Provided efficient lunch and dinner service to enhance customer dining experience.
- Executed opening and closing duties, ensuring supplies were restocked for smooth operations.
- Consistently adhered to health and safety regulations to ensure a safe environment.
Telematics Implementation - IT / Client Relations
WEX
01.2018 - 01.2020
- Collaborated with sales team to close leads and tailor client portfolios to specific needs.
- Worked independently onboarding/implementing government and commercial fleet contracts.
- Developed software to customize client reports on fleet safety and telematics tracking for vehicles and equipment using Geotab and GPS Insight.
- Led training conferences for clients remotely.
- Addressed customer issues efficiently, contributing to high retention rates.
- LEAN SIG SIGMA.
- Proficient in EXCEL, SALESFORCE, OFFIS, GMail, Zoom, power point.
Education
High School Diploma -
Thornton Academy
Saco, MEUSM - Business Management
USM
Portland, MELean Sig Sigma Green Belt -
USM
Portland, MESurgical tech / Dental Assistant cert -
MMC
Portland, MEBLS certification -
Private lesson
Bartending Certificate -
SMCC
TIPS CERTIFICATION -
ONLINE
Skills
- Office procedure development
- Social media promotion
- Customer relationship management
- Professional and mature
- Attention to detail
- AR/AP
References
Personal and Work references available upon request
Education Certificates
- Thornton Academy
- USM, Business Management
- Lean Sig Sigma Green Belt
- Surgical tech / Dental Assistant cert
- Anesthesia tech / Dental Radiology license
- BLS certification
- Proficient in MS, Excel
- Bartending Certificate, SMCC
- TIPS CERTIFICATION
Timeline
Executive Assistant for Tax Preparers and Financial Planners
JD STEWART FINANCIAL
01.2025 - Current
Mobile Bartender/Catering Server
For the Love of Food and Drink
01.2024 - Current
Bartender/Server
Rumorz Bistro
01.2023 - 01.2025
Treatment Coordinator / Insurance Coordinator
Mousam River Dentistry
01.2020 - 01.2024
Bartender/Server
Olive Garden
01.2018 - 01.2024
Telematics Implementation - IT / Client Relations
WEX
01.2018 - 01.2020
High School Diploma -
Thornton Academy
USM - Business Management
USM
Lean Sig Sigma Green Belt -
USM
Surgical tech / Dental Assistant cert -
MMC
BLS certification -
Private lesson
Bartending Certificate -
SMCC
TIPS CERTIFICATION -
ONLINE