Andrea Dacus

• Lead a team of attorney-represented claims adjusters in investigating, evaluating, and negotiating bodily injury claims for the states of Texas, Oklahoma, Iowa, Nebraska, North Dakota, and South Dakota
• Ensure that all regulatory requirements are met when processing claims, including state-specific laws related to insurance coverage.
• Manage team members effectively to meet high production standards with accurate results.
• Conduct meetings to discuss issues and find pertinent solutions to problems.
• Conduct weekly audits of claims files to ensure adherence to company policies and state guidelines.
• Facilitate team meetings to discuss complex cases, share best practices, and coordinate multi-disciplinary response strategies.

• Oversaw a team of TCR1 claims adjusters, ensuring timely and accurate processing of liability and injury claims.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored adjuster productivity levels on a regular basis to identify areas of improvement.
• Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
• Conducted regular performance evaluations and provided feedback to team members.
• Developed and supervised the New Business Unit for our region.
  

• Supervised large groups of transition associates.
• Supervised a group of MDP associates during their CSR adjuster rotation.
• Supervised a group of MDP associates during their CSR supervisor rotation.

• Handled litigation claims in Texas, Nebraska, and Wyoming.
• Worked alongside staff and fee counsel on high-exposure and litigated claims.
• Negotiated settlements and mediated disputes alongside counsel.

• Investigated and evaluated bodily injury claims to determine coverage, liability, and settlement options.
• Negotiated settlements with claimants, attorneys, and other parties to reach fair and efficient resolutions.
• Handled bodily injury claims in the states of TX, OK, and NM.

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• Investigated claims to determine liability and damages.
• Handled first-party medical claims.
• Communicated with insured parties, claimants, and legal representatives to gather information, provide updates on claim status, and resolve any disputes that arose during the claims process.