Brittany Trujillo
Bartow
Summary
Seasoned Claims Supervisor with comprehensive knowledge in managing insurance claims processes and leading teams. Highly skilled in investigating complex claims, interpreting policies, and resolving disputes efficiently. Notably improved claim resolution times and customer satisfaction rates by implementing streamlined procedures. Bring strong leadership abilities, critical thinking skills, and commitment to continuous improvement.
Overview
17
17
years of professional experience
Work History
Bodily Injury Claims Supervisor
GEICO
Lakeland
07.2013 - 03.2025
- Coordinated training programs for new claims adjusters to enhance team performance.
- Supervised claims processing team to ensure timely and accurate claim evaluations.
- Analyzed claim trends to identify areas for process improvement and efficiency.
- Collaborated with other departments to streamline cross-functional communication on claims.
- Monitored compliance with company policies and industry regulations in claims handling.
- Developed and implemented operational plans and procedures to enable successful team operations.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
- Assisted in developing strategies for improving customer satisfaction levels through more efficient processes or better communication practices regarding policy changes, updates or procedural updates, changes.
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
- Trained new team members on policies and procedures for claims handling.
- Managed team members effectively to meet high production standards with accurate results.
- Conducted meetings to discuss issues and find pertinent solutions to problems.
Case Manager
Children's Home Society Of Florida
Lakeland
02.2008 - 06.2013
- Coordinated case management services for children and families in need.
- Collaborated with community resources to enhance service delivery.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Education
Bachelor of Science - Psychology And Criminology
Florida Southern College
Lakeland, FL05-2007
Skills
- Claims processing
- Policy writing
- Compliance monitoring
- Operational planning
- Training development
- Customer relationship management
- Team leadership
Affiliations
Volunteer, Alturas Elementary PTO President - Alturas, Florida (2022-Present)
Timeline
Bodily Injury Claims Supervisor
GEICO
07.2013 - 03.2025
Case Manager
Children's Home Society Of Florida
02.2008 - 06.2013
Bachelor of Science - Psychology And Criminology
Florida Southern College