Andrea Damas
Toledo Lucas County Public Library
Clearwater
1
Certification
36
years of professional experience
Customer service professional with proven track record of delivering high-quality support. Known for excellent problem-solving skills and ability to adapt to changing situations with a positive attitude. Strong focus on teamwork and achieving measurable results through effective communication and empathy.
Work History
Customer Service Clerk
1 Year- Assisted patrons with inquiries, providing information on library services and resources.
- Operated circulation desk, checking in and out materials efficiently.
- Maintained organized shelving system, ensuring proper placement of library items.
- Processed new library cards and updated patron information as needed.
- Resolved patron issues promptly, enhancing overall satisfaction with library services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Counted tills at beginning and end of shift. Processed credit card, debit and cash payments.
Barista/Cashier
2 Years 5 Months- Prepared and served a variety of coffee beverages according to established recipes.
- Operated cash register, accurately processing customer transactions and handling cash.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Assisted in inventory management by restocking supplies and tracking product levels.
- Engaged with customers to provide recommendations and ensure satisfaction with their orders.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Used POS system to accurately enter orders and process payments.
- Helped create seasonal menu and special events
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Deli Manager
1 Year 1 Month- Supervised daily deli operations, ensuring quality and freshness of products.
- Trained and mentored staff on food safety and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed new menu items based on seasonal ingredients and customer preferences.
- Collaborated with the owner making all items from scratch daily to include: Salads, soups, sandwiches and desserts.
- Enhanced customer experience by addressing feedback and resolving issues promptly.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
Customer Service/Office Assistant
1 Year 3 Months- Managed customer inquiries and provided effective solutions to enhance satisfaction.
- Oversaw daily office operations, ensuring adherence to company policies and quality standards.
- Scheduled appointments for service department and deliveries.
- Ordered parts for technicians and uploaded warranty paperwork.
- Researched parts and products for technicians.
- Cashier for the service department.
- Coordinated with technician's ensuring all customers received service while maintaining Covid policies and procedures.
Team Leader
3 Years 9 Months- Supervised entry and exit operations, ensuring compliance with safety protocols.
- Trained staff on visitor interaction and ticketing processes to enhance guest experience.
- Monitored gate activities, resolving issues promptly to maintain smooth operations.
- Coordinated with security teams to ensure a safe environment for visitors and staff.
- Improved customer satisfaction by addressing guests concerns promptly and professionally.
- Managed daily shift scheduling, ensuring adequate staffing levels to meet operational demands.
- Trained employees on Membership Sales.
Instrumentalist
25 Years 5 Months- Performed live musical performances for diverse audiences, enhancing morale and unit cohesion.
- Collaborated with fellow musicians to arrange and adapt compositions for varied ensembles.
- Led section rehearsals, ensuring high standards of performance and readiness for events.
- Mentored junior instrumentalists, fostering skill development and teamwork within the unit.
- Coordinated logistics for performances, including scheduling rehearsals and managing equipment needs.
- Participated in strategic planning sessions to align musical direction with organizational goals and missions.
- Order Specialist for the unit.
Education
Associate of Applied Science - Culinary Arts/ Baking And Pastries
Skills
Record management
Payment processing
Customer service excellence
Product knowledge
Records management
Fee collection
Refunds processing
Receipts balancing
Microsoft outlook
Problem-solving
Customer service
Certification
- Certified Scuba and Rescue Diver, PADI - 3 years
Timeline
Customer Service Clerk
Toledo Lucas County Public Library
07.2025 - 07.2026Read More
Barista/Cashier
Commonwealth Joe's Coffee Roasters
10.2022 - 03.2025Read More
Deli Manager
Smokin' Olive Deli
06.2021 - 07.2022Read More
Customer Service/Office Assistant
Inside Out Recreation
03.2020 - 06.2021Read More
Team Leader
The Toledo Zoo
04.2016 - 01.2020Read More
Instrumentalist
USAF
05.1990 - 10.2015Read More
Sullivan University
Associate of Applied Science from Culinary Arts/ Baking And Pastries
Read More