Summary
Overview
Work History
Education
Skills
Competitive athlete (soccer) Music and travel enthusiast
Languages
Timeline
Generic
Andrea D'Arduini

Andrea D'Arduini

Austin,TX

Summary

I am an Italian-Canadian international student who moved to Austin to study graphic design. I am a driven professional with a proven track record in customer service and team leadership, demonstrated at companies like National Bank of Canada, Uber and Swissport. Excelled in fast-paced environments, ensuring customer satisfaction and loyalty through effective communication and problem-solving skills.


Overview

6
6
years of professional experience

Work History

BOOK STORE CLERK, ACC HIGHLAND

BARNES & NOBLES
09.2022 - Current
  • Assisted hundreds of students by answering questions and book requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

CUSTOMER SERVICE REPRESENTATIVE

NATIONAL BANK OF CANADA
07.2021 - 07.2022
  • Addressed clients' questions about their mortgages, student loans, personal loans and lines of credit.
  • Managed high-stress situations effectively by maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.



GL SPECIALIST

UBER CANADA INC.
11.2018 - 06.2021
  • Operated the central platform that initiates cross-functional workflows (CommOps, Ops, Jira, etc.) to resolve policy, process and product issues.
  • Collaborated productively among peers, subordinates and supervisors.
  • Customer Engagement and Experience Specialist, Talent Development Manager, Administrative Operations Manager, Technical Support Specialist, and IT Systems Agent.
  • Directed a high volume of customer contacts through various support modalities which may include in person, calls; incoming and outgoing emails, and chat.

CUSTOMER SERVICE AGENT

SWISSPORT
06.2018 - 11.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted with booking/reservations, processing boarding passes, & managing check-ins on a 495 passenger plane
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Experience with large airline companies such as Royal Air Maroc, Air Transat and Air France.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Education

Associate of Arts - A.A.S DEGREE, GRAPHIC DESIGN

AUSTIN COMMUNITY COLLEGE
Austin, TX
04.2025

Skills

  • Adobe Creative Cloud
  • Customer Service
  • Patience and Empathy
  • Fluent in two languages: English, French
  • Reliable and punctual
  • Team Leadership
  • Detail oriented and adaptable to any work environment

Competitive athlete (soccer) Music and travel enthusiast

I am a competitive Goalkeeper, music enthusiast, and avid traveler. Soccer has been a significant part of my life, teaching me discipline, teamwork, and perseverance. My love for music adds a creative and expressive dimension to my life, providing a perfect balance to the physical rigor of sports. Traveling the world has broadened my horizons, allowing me to experience diverse cultures and gain new perspectives.

Languages

English
Native or Bilingual
French
Full Professional
Italian
Limited Working

Timeline

BOOK STORE CLERK, ACC HIGHLAND

BARNES & NOBLES
09.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

NATIONAL BANK OF CANADA
07.2021 - 07.2022

GL SPECIALIST

UBER CANADA INC.
11.2018 - 06.2021

CUSTOMER SERVICE AGENT

SWISSPORT
06.2018 - 11.2018

Associate of Arts - A.A.S DEGREE, GRAPHIC DESIGN

AUSTIN COMMUNITY COLLEGE

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