Andrea Delgado
Gilbert,AZ
Summary
Results-driven Human Resources professional with expertise in executive coaching, conflict resolution, and team member experience. Known for strategic planning and problem-solving, fostering cooperative work environments and enhancing employee-employer relations. Proven track record in communication and mediation, driving productivity and positive organizational change.
Overview
9
9
years of professional experience
Work History
Labor Relations Consultant
Walgreens
11.2024 - Current
- Completed site visits in Stores, Distribution Centers,and Call Centers to assess employee engagement.
- Provided training and coaching to Managers and Human Resources professionals on Labor matters.
- Leveraged data and reporting to analyze and respond proactively to improve the workplace experience.
- Mediated conflicts between management and employees to foster positive communication.
- Partnered with multiple departments to review and create policies and procedures to improve the team member experience.
- Prepared reports on labor relations issues for executive leadership review.
- Prepared presentations outlining key considerations when dealing with unions or other third parties.
- Conducted research into labor relations practices and trends in the industry.
Regional Human Resources Manager
Walgreens
03.2021 - 11.2024
- Developed regional HR strategies to align with business objectives.
- Provided executive coaching to Regional Vice President and Regional Healthcare Director.
- Managed a team of 7 HR Generalists covering 8 states.
- Developed HR Strategies and measures of success to achieve HR and Operations goals.
- Facilitated training and development programs for senior leaders employee skill enhancement.
- Implemented employee engagement initiatives to boost morale and retention throughout the Region.
- Collaborated with cross-functional teams to resolve employee relations issues promptly.
- Oversaw performance management systems to evaluate employee contributions effectively.
- Analyzed HR metrics to identify trends and inform decision-making processes.
- Assisted with developing succession plans for key positions within the organization.
- Collaborated with senior management to complete site visits to assess leadership, develop strategies to improve gaps, and monitor performance.
- Provided advice to managers on employee relations issues such as performance management and disciplinary action.
- Advocated for diversity initiatives within the organization's talent acquisition efforts.
- Prepared meeting content for talent planning, business review, recruitment strategy, engagement and development.
Human Resource Generalist
Walgreens
09.2016 - 03.2021
- Experienced in Retail, Production and Call Centers environments.
- Led Recruitment, Benefits processes, Employee Relations Investigations, Performance Review cycle, and annual Compensation Review.
- Developed Leadership skills in Managers through facilitating training classes and direct coaching.
- Responsible for two projects that had an impact on the entire Retail sector.
- Maintained compliance processes, policies and legal requirements.
- Completed site visits to assess team member engagement and leadership capabilities.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZHuman Resources Management Certification - Human Resources Management
University of Phoenix
Tempe, AZSkills
- Executive coaching
- Training facilitation
- Strategic planning
- Workplace investigations
- Employee relations
- Organizational development
- Diversity and inclusion
- Coaching and mentoring
- Training development
- Team building
- Problem-solving
- Labor relations
- Employee engagement
- HR analytics
Timeline
Labor Relations Consultant
Walgreens
11.2024 - Current
Regional Human Resources Manager
Walgreens
03.2021 - 11.2024
Human Resource Generalist
Walgreens
09.2016 - 03.2021
Bachelor of Science - Business
University of Phoenix
Human Resources Management Certification - Human Resources Management
University of Phoenix