Andrea Del Toro
Burley,ID
Summary
Dynamic and bilingual Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy operations and customer satisfaction. Excelled in team collaboration and problem-solving, significantly improving service quality. Skilled in confidentiality and HIPAA, with a knack for processing payments efficiently. Achieved commendable customer loyalty through exceptional service and communication.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens
Twin Falls, Idaho
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Retail Customer Sales Associate
Walgreens
Twin Falls, Idaho
12.2021 - Current
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Burley High School
Burley, ID05.2023
Skills
- Bilingual
- Team Collaboration
- Problem-solving skills
- Confidentiality and HIPAA
- Processing payments
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
12.2023 - Current
Retail Customer Sales Associate
Walgreens
12.2021 - Current
Burley High School