Andrea Dennis

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

During this time I became disabled and started receiving disability, but after 2 yrs, I realized that i needed more income.

• Proven ability to learn quickly and adapt to new situations.

• Compassionate individual highly skilled in developing and implementing patient-care plans, administering medication, and monitoring and recording patient progress
• Adept at collaborating with healthcare professionals to ensure quality and continuity of care
• Committed to promoting optimal health and improving quality of life for patients
• Created and maintained accurate patient records
• Facilitated resolution of conflicts between staff members or between staff and patients and families when necessary
• Noted patient medical history, vital statistics and test results in medical records
• Determined learning needs of patients and families to develop appropriate teaching strategies
• Served as role model and mentor for excellence in clinical practice and patient satisfaction
• Administered medications to patients and monitored for reactions or side effects
• Ordered and interpreted diagnostic tests to identify and assess patient's condition
• Ensured that all documentation was completed accurately according to established policies and procedures