Andrea Diaz
Las Vegas,NV
Summary
I am a licensed Cosmetologist in Nevada since 2014, with 12 years of customer service experience. I have been a brand ambassador for 10+ brands, and have excelled in event coordination and consumer insight analysis, driving significant brand growth. I am skilled in cash handling, marketing, and upselling.
Overview
9
9
years of professional experience
Work History
Customer Care Associate
Tree of Life Dispensary
05.2024 - Current
- Provide exceptional customer service skills and maintain customer relationships
- Educate customers on products that best fit their needs
- Perform receptionist, budtender, and curbside duties
- Cash handling
Brand Ambassador
Planet 13
06.2023 - 02.2024
- Promoted positive company image through superior customer service
- Engaged with customers to share information about products
- Strengthened relationship between brand and store management
- Schedule daily brand pop ups and food drop offs at each dispensary
- Plan and execute brand events
- Provide social media content
- Travel (Laughlin, Pahrump, Mesquite)
Patient Consultant/Delivery Coordinator
Apothecarium Dispensary
06.2020 - 05.2023
- Perform admin duties such as: checking in patients, answering phone calls, emails, and instant messages
- Provide product recommendations and upsell
- Process deliveries/pick up orders from Hytiva, Weedmaps, and Leafly
- Create manifests for each order on Metrc and have great organizational skills with all transactional documents
- Maintain great communication between Hytiva dispatch, drivers, management, and customers
- Respond to customer reviews on Yelp, Google, Weedmaps, and Leafly
Brand Ambassador
Freelance Makeup Artist
06.2017 - 10.2021
- Brands that I have represented include: Bare Minerals, Buxom, Murad, Too Faced, Lancome, and Anastasia of Beverly Hills
- Ensured stores displays are up to corporate standards
- Communicate with account executives for merchandising issues and overall store experience
- Meet hourly sales goals and provide excellent customer service
- Train store employees and management on brand and products
Beauty Advisor
L’occitane
05.2017 - 02.2018
- Perform opening and closing store duties
- Complete store deposits
- Arranged merchandise to present visually appealing displays and attract clientele
- Educate clients on company values and products
- Upsell and provide excellent customer service/meet hourly goal
- Process inventory/remove expired product
Color Artist/Class Facilitator
Sephora
11.2015 - 05.2017
- Coordinated makeup/skincare classes on a daily basis to educate clients on products and techniques
- Create beauty class schedule, signage, and manage online reservations
- Achieve daily sales goals
- Perform facials and makeup applications in a timely manner
Education
Licensed Cosmetologist -
Academy of Hair Design
Las Vegas, NV10.2014
Skills
- Key Holder Responsibilities
- Cash Handling
- Marketing and Advertising
- Brand Awareness
- Calendar Management
- Consumer Insight Analysis
- Event Coordination
- Customer Engagement
Timeline
Customer Care Associate
Tree of Life Dispensary
05.2024 - Current
Brand Ambassador
Planet 13
06.2023 - 02.2024
Patient Consultant/Delivery Coordinator
Apothecarium Dispensary
06.2020 - 05.2023
Brand Ambassador
Freelance Makeup Artist
06.2017 - 10.2021
Beauty Advisor
L’occitane
05.2017 - 02.2018
Color Artist/Class Facilitator
Sephora
11.2015 - 05.2017
Licensed Cosmetologist -
Academy of Hair Design
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