ANGEL EPPINGER
Wells Fargo
Atlanta,GA
8
years of professional experience
Dedicated Customer Service Professional with extensive experience in banking, call center support, and remote service. Proven skills in resolving customer concerns and processing information in fast-paced environments. Demonstrated proficiency in communication, active listening, and organization, with a strong focus on confidentiality and adherence to company policies.
Work History
Banking / Customer Service Associate
2 Years- Assisted customers with questions and requests while maintaining a professional and helpful approach.
- Communicated with customers by phone and in person to address questions and provide appropriate assistance.
- Provided professional customer service and administrative support within a financial-services environment.
- Reviewed and processed customer information and documentation with accuracy and attention to detail.
- Maintained organized records, ensuring accurate entry and timely updates of customer information.
- Protected confidential customer and financial information and followed established policies and procedures.
- Assisted with banking-related tasks while meeting deadlines and maintaining accuracy.
- Collaborated with internal departments to resolve customer issues, enhancing service delivery and satisfaction.
- Demonstrated strong attention to detail when reviewing documents, information, and customer requests.
- Managed multiple priorities in a professional and organized manner.
- Used computer systems and office technology to maintain records and support daily operations.
- Fostered positive customer relationships through attentive listening, professionalism, and effective communication.
Travel Consultant — Work From Home
2 Years- Assisted customers with travel planning, reservations, accommodations, transportation, and itinerary needs.
- Coordinated travel planning, reservations, accommodations, transportation, and itineraries to meet customer needs.
- Researched travel options and provided accurate information to help customers make informed decisions.
- Evaluated customer preferences to recommend tailored travel options and enhance satisfaction.
- Answered a high volume of customer inquiries while maintaining professionalism, patience, and accuracy.
- Resolved customer issues using active listening, problem-solving, and effective communication.
- Provided professional customer service to AAA members remotely by phone and through digital communication channels.
- Managed multiple customer requests and tasks while working independently in a remote environment.
- Maintained productivity, organization, and service quality while working from home.
- Maintained accurate customer information, reservations, and documentation using computer systems.
- Handled sensitive customer information professionally and followed company policies and procedures.
- Developed strong customer relationships through personalized service and proactive follow-through.
Full-Time Sales Associate / Key Holder
2 Years- Provided exceptional customer service by assisting customers with product selection, questions, and purchases.
- Served as a trusted key holder responsible for supporting store opening and closing procedures.
- Opened and secured the store according to company policies and established safety and security procedures.
- Completed closing responsibilities, including securing the sales floor, organizing merchandise, and preparing the store for the next business day.
- Supported daily cash-handling and register procedures while maintaining accuracy and following company policies.
- Maintained store security and protected company assets by adhering to loss-prevention procedures.
- Supported daily store operations and ensured employee compliance with company standards.
- Assisted with training and supporting team members while promoting a positive customer-service environment.
- Resolved customer concerns professionally, enhancing customer satisfaction through effective issue management.
- Maintained product displays, organized merchandise, and supported inventory and replenishment activities.
- Demonstrated reliability, leadership, professionalism, and strong attention to detail.
Customer Service / Call Center Associate
1 Year- Delivered customer service by phone and in person, addressing customer questions, requests, and service needs to enhance satisfaction.
- Answered customer inquiries and directed calls or customers to the appropriate sales or service department.
- Communicated clearly and professionally with customers while identifying their needs and providing appropriate assistance.
- Maintained a positive customer experience through active listening, patience, problem-solving, and professional communication.
- Handled multiple customer interactions in a fast-paced environment, ensuring accuracy and maintaining professionalism to support service continuity.
- Assisted customers with service-related questions and provided information regarding vehicle pickup and service locations.
- Greeted customers and assisted with vehicle information and service needs.
- Fostered positive customer experiences through active listening, patience, and problem-solving communication techniques.
Customer Service Representative — Work From Home
3 Years- Provided professional customer service and support remotely by phone and through online communication channels.
- Assisted customers with questions regarding orders, deliveries, accounts, products, and services.
- Resolved customer complaints and issues using active listening, patience, and problem-solving skills.
- Maintained a professional and positive attitude while handling high-volume customer interactions from a remote environment.
- Maintained professionalism and positivity while managing high-volume customer interactions in a remote environment.
- Documented customer interactions and accurately updated account or order information to ensure seamless service.
- Followed company policies, procedures, and customer service standards when resolving issues.
- Protected customer information and maintained confidentiality while assisting with account-related concerns.
- Managed multiple tasks while maintaining accuracy, efficiency, and quality of service.
- Escalated complex issues to the appropriate department for resolution.
- Maintained productivity, organization, and professionalism while working independently from home.
- Cultivated positive customer relationships through effective communication and reliable follow-through.
Volunteer
2 Years- Coordinated community outreach programs to connect individuals experiencing homelessness with essential resources.
- Provided support to elderly community members, ensuring dignity and enhancing their quality of life.
- Collaborated with team members to improve project outcomes.
Education
High School Diploma
No Degree - Dental Hygiene
Skills
Banking & Financial Services
Client relations
Telephone support
Remote customer support
Client relations
Policy & Procedure Compliance
Transaction accuracy
Key holder responsibilities
Detail orientation
Record keeping
Document processing
Attention to detail
Issue resolution
Remote support
Home support
Verbal communication
Problem solving
Organization
Fast-paced multitasking
Customer support
Remote service
Telephone etiquette
Travel Reservation Systems
Microsoft Office
Administrative assistance
Banking Transaction Processing
Record Keeping
Key Holder Responsibilities
Store Opening & Closing
Key Holder Operations
Store procedures
Problem Solving
Attention to Detail
Time management
Organization
Written communication
Time Management
Organization
Written & Verbal Communication
Timeline
Banking / Customer Service Associate
Wells Fargo
01.2024 - 01.2026Read More
Travel Consultant — Work From Home
AAA
01.2022 - 01.2024Read More
Full-Time Sales Associate / Key Holder
Victoria's Secret
01.2021 - 01.2023Read More
Customer Service / Call Center Associate
Honda
01.2021 - 01.2022Read More
Customer Service Representative — Work From Home
Amazon
01.2018 - 01.2021Read More
Volunteer
Atlanta Women Help
01.2018 - 01.2020Read More
Cedar Grove High School
High School Diploma
Read More
UEI College
No Degree from Dental Hygiene
Read More