Wendy Volcy
Austin,TX
Summary
Results-driven financial services professional with 15+ years of experience in banking, customer service, and management. Proven track record of exceeding performance goals, leading high-performing teams, and delivering excellent member experiences. Recognized for leadership in digital adoption, community engagement, and staff development. Seeking to leverage expertise in member relations, financial products, and operations in a long-term career role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TruWest Credit Union
Austin, TX
07.2022 - 08.2024
- Delivered full-service support including teller operations, new accounts, loan processing, and member retention.
- Ranked top in Austin branches for digital wallet adoption and member donations.
- Supported branch operations including opening/closing, audits, and error resolution.
- Consistently exceeded performance metrics in loans, deposits, and referrals.
- Recognized as a team leader for maintaining compliance with policies and delivering outstanding member experiences.
Store Manager
Speedy Cash
Round Rock, TX
10.2012 - 05.2022
- Directed daily operations of a high-volume financial services location.
- Interviewed, hired, trained, and supervised 5+ employees.
- Grew revenue through exceptional customer service, operational excellence, and staff coaching.
- Managed large cash transactions and ensured compliance with safety and security procedures.
- Produced reports, audited loans, and tracked financial performance.
Education
Medical Assistant Program Graduate -
Southern Careers Institute
High School Coursework Completed -
Del Valle High School
Skills
- Banking & Financial Services
- Loan Processing & Compliance
- Customer Service Excellence
- Management & Team Leadership
- Hiring, Training & Development
- Cash Handling & Fraud Prevention
- Conflict Resolution & Coaching
- Microsoft Office Suite
- Excel
Certification
- Certified Trainer (present)
- Bank Secrecy Act & Compliance Training
- Loan Processing & Fraud Detection Training
Other Early Experience
- Staff Force, Personnel Service, 5/01/2011, 07/28/2012
- Macy's, Manager, 10/01/2010, 03/20/2011
- Front Desk Manager, America's Best Value Inn, 01/01/07, 12/31/09
- Medical Assistant Externship, Emmanuel Edoka, M.D., 01/01/08, 12/31/09
- Caregiver, Heavenly Care, 01/01/07, 12/31/08
- Child Care Provider, Sarah Taylor, 01/01/05, 12/31/07
- Sales Associate, Gadzooks, 01/01/04, 12/31/05
Timeline
Customer Service Representative
TruWest Credit Union
07.2022 - 08.2024
Store Manager
Speedy Cash
10.2012 - 05.2022
Medical Assistant Program Graduate -
Southern Careers Institute
High School Coursework Completed -
Del Valle High School