Andrea Diaz
Lake Wales,FL
Summary
Energetic professional with experience in fast-paced entertainment industry. Successfully maintained upbeat attitude when communicating with patrons and performing daily activities. Friendly and outgoing with passion for creating lasting memories for others.
Overview
2
2
Languages
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Part time cast member
Disney
Orlando, Florida
11.2024 - Current
- Engaged with guests to create memorable experiences and foster positive interactions.
- Trained new cast members on roles, responsibilities, and company values effectively.
- Collaborated with team members to optimize operational efficiency during peak times.
- Monitored ride operations and reported any issues to ensure guest safety.
Barista/Cashier
Port 27
Lake Hamilton, Florida
06.2025 - 09.2025
- Prepared and served a variety of coffee beverages to customers.
- Prepared and served hot or cold beverages.
- Engaged with customers to provide exceptional service and support.
- Operated cash register and managed customer transactions efficiently.
- Utilized POS system to receive and process customer payments.
- Maintained cleanliness and organization of the café environment.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Barista
Cafe Lorenzo
Edgewater, New Jersey
07.2021 - 01.2023
- Provided excellent customer service while taking and processing orders.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared high-quality espresso drinks using espresso machine and grinder.
- Handled cash transactions accurately and efficiently at the register.
- Assisted in inventory management by restocking supplies as needed.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL 10.2025 - 08.2026
Colegio San Pedro
VenezuelaSkills
- Customer service
- Customer engagement
- New hire onboarding
- Team collaboration
- Inventory management
- Quick-learning
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate of Arts - Psychology
Valencia College
10.2025 - 08.2026
Barista/Cashier
Port 27
06.2025 - 09.2025
Part time cast member
Disney
11.2024 - Current
Barista
Cafe Lorenzo
07.2021 - 01.2023
Colegio San Pedro