Andréa Martins dos Reis Mourão
Winter Garden,FL
Summary
Trilingual professional fluent in English, Portuguese, and Spanish, with extensive experience in customer service and administrative support within dynamic, client-facing environments. Recognized for delivering exceptional guest experiences while maintaining professionalism, empathy, and efficiency in high-volume settings. Proven expertise in managing front office operations, greeting clients, handling phone systems, and serving as a vital liaison among clients, providers, and companies. Highly organized and detail-oriented with strong customer service skills and proficiency in various operational systems and digital platforms to enhance office performance and optimize patient satisfaction.
Overview
11
11
years of professional experience
Work History
Part Time Merchandise Cast Member World of Disney
Walt Disney World Company
Lake Buena Vista, FL
10.2025 - Current
- Assisted guests with product selection and inquiries, enhancing overall shopping experience.
- Processed several transactions efficiently, ensuring accurate cash handling and customer service.
- Maintained merchandise displays for optimal presentation and guest engagement.
- Collaborated with team members to restock inventory and manage stock levels effectively.
- Resolved guest concerns promptly, contributing to positive feedback and repeat visits.
- Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
Disney College Program Intern Merchandise
Walt Disney World Company
Bay Lake, FL
01.2025 - 08.2025
- Provided product information, recommendations, and purchase assistance, ensuring a positive shopping experience; processed transactions accurately using cash and computerized registers.
- Managed inventory, restocked and organized displays, maintained visual merchandising and store cleanliness in alignment with Disney’s brand and standards;
- Achieved Disney’s Conservation Fund goals, earning a certificate and themed pin as recognition.
- Recognized 18 times by guests and leadership for exemplifying Disney’s “5 Keys” principles.
- Developed expertise in selling high-end jewelry, including Pandora, Rebeka Rook, and Crislu.
Operations Administrative Assistant
Hello Mundo Viagens (Travel Industry)
João Pessoa, Paraíba, Brazil
12.2014 - 02.2021
- Ran daily operations, managed data files, set them in adequate
directories, prepared spreadsheets to organize finances and deadlines; - Created documents, including correspondence, contracts, and
settlement agreements for contract negotiations and proceedings with clients and suppliers. - Collaborated with vendors to negotiate contracts and secure favorable terms for travel services.
- Leveraged excellent interpersonal skills to build strong relationships with vendors, negotiating favorable contracts that benefited the organization financially.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Certificate - Hospitality Management
Rosen College of Hospitality
Orlando, FL07-2008
Associate of Arts - Legal Studies
Sacramento City College
Sacramento, CA12-2028
Skills
- Customer engagement
- POS system operation
- Reliable and punctual
- Sales techniques
- Teamwork and collaboration
- Customer service
- Friendly and helpful
- Problem-solving
- Attention to detail
- Strong communication and interpersonal skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Part Time Merchandise Cast Member World of Disney
Walt Disney World Company
10.2025 - Current
Disney College Program Intern Merchandise
Walt Disney World Company
01.2025 - 08.2025
Operations Administrative Assistant
Hello Mundo Viagens (Travel Industry)
12.2014 - 02.2021
Certificate - Hospitality Management
Rosen College of Hospitality
Associate of Arts - Legal Studies
Sacramento City College