Open To Work
Johnathan Alphonse
Orlando
Work Preference
Summary
Motivated Computer Information Systems student pursuing a minor in Cybersecurity with experience in retail merchandising, customer service, and administrative support. Passionate about technology, cybersecurity, website development, and digital media, with strong communication, problem-solving, and team collaboration skills developed through fast-paced professional environments. Seeking opportunities to apply technical knowledge, expand hands-on experience, and contribute to innovative technology teams.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Merchandise Cast Member | Disney College Program
Walt Disney World
Orlando, FL
01.2025 - 05.2026
- Delivered exceptional guest service in a high-volume retail environment while maintaining Disney service standards.
- Assisted guests with merchandise selection, purchases, and issue resolution to enhance customer satisfaction.
- Managed inventory, register operations, and cash handling with accuracy and attention to detail.
- Maintained organized merchandise displays and contributed to efficient daily store operations.
- Collaborated with team members to create a welcoming and positive guest experience.
- Disney College Program
- Maintained inventory accuracy through regular stock checks and replenishment.
- Assisted guests in selecting merchandise, enhancing overall shopping experience.
Team Member
Chick-fil-A
Orlando, FL
09.2023 - 02.2024
- Provided high-quality customer service in a fast-paced food service environment.
- Operated point-of-sale systems and handled cash transactions accurately.
- Prepared food according to company quality and health standards.
- Worked collaboratively with team members to maintain operational efficiency and customer satisfaction.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with team members to maintain efficient workflow during peak hours.
Office Assistant
TLC
Orlando, FL
10.2022 - 07.2023
- Supported daily administrative operations using Microsoft 365 applications and organizational tools.
- Assisted therapists and staff with patient coordination and office workflow management.
- Maintained accurate records, scheduling, and office communications.
- Interacted professionally with patients and clients from diverse backgrounds to foster a welcoming environment.
- Managed daily office operations to ensure efficient workflow and task completion.
- Coordinated scheduling and appointment setting for staff and clients to optimize time management.
Education
Associate Degree - Computer Information Systems
Valencia College
Orlando, FL05.2027
High School Diploma -
Maynard Evans High School
Orlando, FL05.2023
Skills
Microsoft 365
Customer Service
Website Building
Video Editing
Research Skills
Problem-Solving
Conflict Resolution
Attention to Detail
Team Collaboration
Cash Handling
Interpersonal Communication
Customer engagement
Meeting sales goals
Certification
- Digital Information Technology 1 & 2 (DIT) Certification
- Network Essentials Certification
LANGUAGES
English
Interests
Website Building, Video Editing, Technology, Gaming, Creative Digital Media, Cybersecurity
Timeline
Merchandise Cast Member | Disney College Program
Walt Disney World
01.2025 - 05.2026
Team Member
Chick-fil-A
09.2023 - 02.2024
Office Assistant
TLC
10.2022 - 07.2023
Associate Degree - Computer Information Systems
Valencia College
High School Diploma -
Maynard Evans High School