Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Preference
Timeline
Generic
Yahayra Soriano

Yahayra Soriano

420 Traci Ln, Mound House,NV

Summary

Passionate and highly positive cast member candidate with extensive experience in variety of guest services in high volume guest number in fast-paced environments. Successful at managing multiple priorities by delivering high-quality interactions with extensive experience in administration work. Detail-oriented and hardworking worker that can offer office clerk, efficient planning and communication skills in Spanish and English.

Overview

5
5
years of professional experience

Work History

Disney College Program Merchanidise Cast Member

Walt Disney World Resort
10.2023 - 08.2024
  • Directed Guests around the parks and provided recommendations based on their questions and interests
  • Delivered personable guest service in greeting, directing, providing merchandise sales and returns
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Met the needs of all Guests exceptional guest services, cash handling and sorting
  • Developed and maintained courteous and effective working relationships.
  • Maintaining merchandise presentation stocking in 3 locations
  • Responsible for ensuring guest satisfaction by giving prompt, friendly and knowledgeable service
  • Perform job responsibilities in a timely manner with a minimum of follow-up needed
  • Carnival game operator with proper training and ensure safety
  • Worked in a variety of capacities to include ticket intake, ushering game operating, prize hand out, and stock counter
  • Provide ticket sales to guests and answer questions regarding games, price and prizes
  • Trained in providing guests with their photo after riding the attraction by using computerized technology to link the photo to the guest
  • Print photos to the guests and ensure a proper transaction

Assistant Director of Religious Education

St. Teresa of Avila Catholic Community
08.2021 - 10.2023
  • Provided administrative support and assistance to Director of Religious Education
  • Assist in coordinating and overseeing all Religious Education events and ceremonies as well as in other departments for 100+ families
  • Maintain accuracy of sacramental records, payment records and attendance yearly
  • Regulated quarterly reports of all students, families and programs
  • Order and maintain appropriate numbers of in class and office supplies and materials
  • Provide logistical support during weekly Religious Education sessions
  • Provide general support and knowledge to visitors, students, teachers/catechists, and parents
  • Act as the point of contact for internal and external clients/parents/students
  • Navigate 100+ students and parents using computerized systems
  • Knowledge of office management systems and procedures
  • Working knowledge of office equipment, like printers and fax machines
  • Proficiency in MS Office (MS Excel, MS PowerPoint and MS Word, in particular)
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem-solving skills and creative freedom in projects and events
  • Excellent written and verbal communication skills in English and Spanish
  • Strong organizational skills with the ability to multi-task
  • Greeted parents and students and visitors, directed phone calls, and set up appointments
  • Registering hundreds of students and placement into classrooms
  • Assist with recruiting volunteers, preparation and scheduling of related sacramental programs and worship services
  • Perform special tasks as requested by Pastor or DRE

Hostess, Cashier & Busser

Casino Fandango
05.2019 - 10.2019
  • Operated cash register for cash, check, credit card and gift card transactions with excellent accuracy levels.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive welcoming
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Stay on top of server and table availability
  • Backed up servers by checking on tables and retrieving items for guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Train new team members in cash register operation, stock procedures, and customer service.
  • Answered customer questions about hours, seating, and menu information.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces for 40 tables

Education

USAC Study Abroad Program

Università Degli Studi Di Modena E Reggio Emilia
Reggio Emilia, Italy
06.2023

Undergraduate - Biology and Secondary Education

University of Nevada Reno
Reno, NV

High School Diploma -

Dayton High School
Dayton, NV
06.2020

Skills

  • Bilingual - fluent Spanish writing, speaking and reading
  • Proficient in Microsoft software (MS Excel, Outlook, PowerPoint and Word, in particular)
  • Proficient in Google Workspace (Google Doc, Slides, Mail, Calender)
  • Sales proficiency and cash handling
  • On-time & great time management
  • Excels in logistics
  • Hostess/Cashiering
  • Administrative Assistant & Personal Secretary Experience
  • Office Management & Administration
  • Creativity and Innovation
  • Event Planning & Reception Oversight
  • Strong organization skills, with the ability to prioritize and balance multiple projects
  • Independent worker and work well with team members

Accomplishments

  • Received multiple "Five Keys" of the Walt Disney World Company recognitions by leaders, other team members and guests; Safety, Courtesy, Inclusion, Show and Efficiency
  • Event Planning - Successfully planned and executed ceremonies and special events for groups of 50+ students for multiple occasions

Languages

Spanish
Native or Bilingual
Italian
Elementary

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Paid time offWork-life balanceCareer advancementHealthcare benefitsFlexible work hours

Timeline

Disney College Program Merchanidise Cast Member

Walt Disney World Resort
10.2023 - 08.2024

Assistant Director of Religious Education

St. Teresa of Avila Catholic Community
08.2021 - 10.2023

Hostess, Cashier & Busser

Casino Fandango
05.2019 - 10.2019

USAC Study Abroad Program

Università Degli Studi Di Modena E Reggio Emilia

Undergraduate - Biology and Secondary Education

University of Nevada Reno

High School Diploma -

Dayton High School

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Yahayra Soriano