Andrea Diaz
Homestead,FL
Summary
Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.
Overview
2
2
Languages
1
1
Certification
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Personal Counselor
American Care Medical Center
Homestead, FL
08.2025 - Current
- Resolved patient complaints promptly, ensuring satisfaction and trust in care.
- Assisted patients with applications for food stamps, Medicaid, and temporary cash assistance.
- Provided counseling support to patients in a medical setting.
- Translated and clarified health plan correspondence for patients with reading difficulties, enhancing understanding and engagement.
- Scheduled patient appointments for follow-up visits in a medical office.
- Scheduled Patient transportation.
- Facilitated communication with specialists by sending fax request forms efficiently.
Customer Service Representative
Unique Drywall Enterprise Llc
Miami, FL
08.2018 - 02.2025
- Assisted customers with product inquiries and service requests efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided detailed information about drywall products and installation services.
- Conducted regular Follow up calls with customer after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Patient Care Assistant
Maxim Healthcare
Miami, FL
01.2009 - 09.2011
- Assisted patients with daily activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient areas and equipment.
Patient Care Technician
Preferred Home Health
Miami, FL
01.2008 - 12.2009
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided direct patient care and assistance with daily living activities.
- Assisted with patient mobility and transport within healthcare settings.
Education
Florida Commission - Notary
Florida Notary Public
08.2018 - 08.2018
International Training Careers
Miami, FL 01.2006 - 07.2007
Homestead Senior High School
Homestead , FLSkills
- Referral management
- Appointment scheduling
- Crisis resolution
- Resource allocation
Languages
Spanish
Professional
English
Professional
Certification
- Florida Notary Public
- Patient Care Assistant
- Patient Care Technician
- Accredited HIPAA Training
- Seizures Recognition and First Aid Certification
Timeline
Personal Counselor
American Care Medical Center
08.2025 - Current
Customer Service Representative
Unique Drywall Enterprise Llc
08.2018 - 02.2025
Florida Commission - Notary
Florida Notary Public
08.2018 - 08.2018
Patient Care Assistant
Maxim Healthcare
01.2009 - 09.2011
Patient Care Technician
Preferred Home Health
01.2008 - 12.2009
International Training Careers
01.2006 - 07.2007
Homestead Senior High School