Nivea Owens
New York,NY
Summary
Dedicated Human Services Worker committed to improving community well-being through effective support and advocacy. Managed caseloads for at-risk populations, providing individualized support plans
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Peer Counselor
Woodhull Medical Center
Brooklyn, NY
08.2025 - Current
- Facilitated peer support sessions to promote emotional well-being among patients.
- Developed educational materials addressing mental health topics for diverse populations.
- Collaborated with healthcare providers to create tailored care plans for individuals.
- Trained and mentored new peer counselors on best practices and organizational protocols.
- Maintained detailed case notes and documentation, ensuring accurate records of client interactions and progress towards goals.
Certified Peer Support Specialist Intern
Kings County Hospital
New York, NY
05.2025 - Current
- Facilitated referrals to appropriate professionals when necessary.
- Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
- Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
- Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
Administrative Assistant
Wells Fargo
Manhattan, NY
10.2022 - 12.2023
- Cultivated strong customer relationships through personalized financial guidance and support.
- Managed account openings, closings, and maintenance for diverse client portfolios.
- Analyzed customer feedback to identify trends and drive strategic improvements.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Representative / Teller
New York Community Bank
Brooklyn, NY
04.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed and updated customer account information in banking systems for accuracy and compliance.
Cleaning Assistant
Whole Foods Market Inc
NY
07.2019 - 08.2022
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Stocked supplies such as soap, toilet paper and paper towels.
- Emptied trash cans and disposed of waste materials properly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained cleanliness and organization in assigned areas throughout the facility.
- Operated cleaning equipment efficiently to uphold sanitation standards throughout the facility.
- Dusted furniture and fixtures in assigned areas.
- Cleaned and sanitized store areas to ensure compliance with health and safety standards.
- Assisted in inventory management by organizing cleaning supplies and maintaining stock levels.
Education
Associate of Science - Criminal Justice
Monroe College
NYSkills
- Customer relationship management
- Electronic records management
- Patient navigation
- Microsoft Office Suite
- Time management
- Referral management
- Conflict resolution
- Data confidentiality
- Team leadership
- Microsoft Word
- Microsoft Excel
- Attention to detail
- File management
- Filing and data archiving
Certification
- Certified Peer Specialist provisional, Pending
- Peer Support Specialist, Crestwood Training
- New York Certified Peer Specialist Provisional, Pending
- Trust Training, New York Health and Hospital
Timeline
Peer Counselor
Woodhull Medical Center
08.2025 - Current
Certified Peer Support Specialist Intern
Kings County Hospital
05.2025 - Current
Administrative Assistant
Wells Fargo
10.2022 - 12.2023
Customer Service Representative / Teller
New York Community Bank
04.2021 - 10.2022
Cleaning Assistant
Whole Foods Market Inc
07.2019 - 08.2022
Associate of Science - Criminal Justice
Monroe College