Andrea Dickerson
Indianapolis,IN
Summary
Proven leader in event management with a track record of enhancing guest relations and safety compliance at BC Forward. Excelled in staff training, boosting team efficiency and event success. Leveraged technical knowledge and multitasking abilities to streamline operations, achieving significant improvements in client satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Event Staff Supervisor
BC Forward
Carmel, IN
07.2023 - Current
- Maintained and distributed information for functions and events.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Assisted event manager in achieving revenue goals set for events and catering.
- Created, maintained and distributed event orders.
- Supervised event staff to complete tasks on time.
Associate
GoPuff
Indianapolis, IN
09.2023 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Trained new staff on warehouse procedures and equipment
Event Staff Member
People Ready Staffing
Indianapolis, IN
05.2023 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Event Staff Supervisor
Best Crowd Management
Indianapolis, IN
06.2022 - 09.2023
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Drove excellent guest service for events and conducted evaluations after completion.
- Increased event success through close collaboration with vendors and partners.
- Streamlined event planning processes, resulting in smoother execution and better outcomes.
- Maintained and distributed information for functions and events.
- Managed event staff to ensure timely setup, execution, and breakdown of events.
- Evaluated post-event reports to identify areas for improvement in future events, enhancing overall quality and client satisfaction continually.
- Trained and supervised event staff to complete tasks on time.
Cashier Team Lead
Nestle Tollhouse Cafe by Chip
Indianapolis, IN
12.2019 - 03.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Education
Ivy Tech Community College of Indiana
Indianapolis, IN 10.2019 - 10 2021
Indiana University, Bloomington
Bloomington, IN 06.2018 - 5 2019
High School Diploma -
Shortridge International Baccalaureate High School
Indianapolis, IN06.2018
Skills
Staff Training and Development
Health and safety compliance
Event Planning Expertise
Technical knowledge
Guest Relations
Event Setup and Breakdown
Registration management
Multitasking Abilities
Reliability
Clear Communication
Team building
Timeline
Associate
GoPuff
09.2023 - Current
Event Staff Supervisor
BC Forward
07.2023 - Current
Event Staff Member
People Ready Staffing
05.2023 - Current
Event Staff Supervisor
Best Crowd Management
06.2022 - 09.2023
Cashier Team Lead
Nestle Tollhouse Cafe by Chip
12.2019 - 03.2022
Ivy Tech Community College of Indiana
10.2019 - 10 2021
Indiana University, Bloomington
06.2018 - 5 2019
High School Diploma -
Shortridge International Baccalaureate High School