Andrea Dixon
Alexandria,VA
Summary
Detail-oriented administrative and technical support professional with over 5 years of experience in IT help desk, healthcare, and customer service environments. Proficient in troubleshooting, records management, and Microsoft Office 365. Demonstrated ability to support structured, fast-paced operations effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Crafty Crab
Alexandria, VA
06.2023 - Current
- Delivered high-volume customer service in a fast-paced hospitality environment requiring accuracy and efficiency
- Ensured accurate and timely service delivery during peak operational hours to meet customer expectations
- Coordinated order processing, customer requests, and issue resolution to enhance service flow
- Upheld professionalism and effective communication while resolving issues under pressure
- Followed strict health, safety, and operational standards
Dental Assistant (Clinical & Administrative Suppor
Painless Root Canal Specialist
Washington, DC
03.2023 - Current
- Facilitated clinical and administrative workflows in fast-paced endodontic environment to enhance patient care
- Streamlined patient flow and enhanced communication between clinical and administrative teams
- Assisted with patient intake, preparation, and post-treatment instructions
- Ensured accurate, confidential patient records and documentation met healthcare standards for compliance
Dental Assistant
Tend
Washington, DC
04.2022 - 11.2022
- Collected and documented patient medical histories and vital signs with accuracy and attention to detail
- Coordinated patient intake and front-office operations to improve patient experience in a technology-driven dental practice
- Streamlined digital imaging workflows and clinical documentation for enhanced operational efficiency
- Addressed urgent patient needs while ensuring professionalism and composure in high-pressure situations
Dental Assistant
Dental Dreams LLC
Washington, DC
09.2021 - 04.2022
- Provided chairside assistance during procedures while maintaining patient comfort and safety
- Assisted with sterilization procedures and maintained compliance with safety and infection control standards
- Coordinated patient flow with front office and clinical staff, optimizing scheduling and operational efficiency
- Supported clinical and administrative operations, enhancing patient preparation and workflow coordination
Customer Service Help Desk Representative
Riva Solutions, Inc
Mclean , VA
11.2018 - 09.2021
- Delivered Tier 1 technical support for end users through help desk tickets, phone calls, and direct inquiries, ensuring timely resolution of issues.
- Managed high-volume user environments while sustaining service quality, achieving 87% satisfaction rating.
- Diagnosed and resolved software issues, system access problems, and application installation errors
- Escalated complex technical issues to Tier 2 and Tier 3 support teams following established protocols
- Documented incidents, resolutions, and technical procedures to maintain accurate records for reference and training.
- Assisted in onboarding and training new employees on internal systems including communication and support tools
Education
High School Diploma -
Wakefield High School
ArlingtonAssociate of Applied Science -
Northern Virginia Community College
Annandale, VA04-2026
Skills
- Help desk support
- Troubleshooting Software & Hardware Issues
- Windows 10 / 11 Operating Systems
- Office 365 proficiency
- User Account & Access Support
- Data Entry & System Navigation
- Data Accuracy & Quality Control
- Operational Efficiency
- Inventory Management
- Shift Management
- Structured multitasking
- Internal communication
Certification
- Registered Dental Assistant
- First Aid/ CPR
Timeline
Server
Crafty Crab
06.2023 - Current
Dental Assistant (Clinical & Administrative Suppor
Painless Root Canal Specialist
03.2023 - Current
Dental Assistant
Tend
04.2022 - 11.2022
Dental Assistant
Dental Dreams LLC
09.2021 - 04.2022
Customer Service Help Desk Representative
Riva Solutions, Inc
11.2018 - 09.2021
High School Diploma -
Wakefield High School
Associate of Applied Science -
Northern Virginia Community College