Andrea Dixon
Dallas-Fort Worth
Summary
I am a dedicated industry professional with 14+ years proven experience within corporate and private sectors seeking to gain valuable experience within the Information Technology field, while implementing supply chain methodologies. Very comfortable working within a fast-paced atmosphere. I maintain excellent customer relations; diplomatically resolve customer complaints, concerns and issues. I have proven ability to follow instructions and making decisions with little to no supervision. Accurately maintain records and databases without error.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infrastructure Senior Tech Analyst
Citigroup – CTI & CTS
Irving, TX
01.2022 - Current
- Switch Tech Lead-Decommissioning switches: safely removing network switches from service while preserving data integrity, maintaining network stability, and complying with security and asset management.
- Create Changes and SLTN’s in ServiceNow for switches to be decommissioned for auditing purposes.
- Create Jira’s to track switches that are decommissioned for reporting purposes
- Keep track in Excel spreadsheet to help with reconciliations
- Track with confluence pages for YTD reporting
- Create Sharepoint pages
- Collaborated with cross-functional teams to implement technology solutions that enhance operational efficiency.
Project Management Intermediate Analyst Apprenticeship
Citigroup – GFT & CTI
Irving, TX
06.2021 - 01.2022
- As a developing Project Intermediate Analyst, integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
- Currently tracking CAPS and CAMP deliverables for GFT data governance
- Support multiple projects including the completed Axiom proof of concept project
- Took initiative to ask for stretch assignments during the team transition between project assignments when moving from GFT to CTI
- Completed required training plus additional study in LMS to further develop Project Management skills
Accounts Receivable Clerk
PPG Healthcare
Fort Worth, TX
09.2015 - 06.2021
- Conduct account research to expedite payment application, efficiently post payments to company's accounts receivable systems.
- Post all manual and electronically available payer remits to appropriate accounts.
- Posted insurance recoupment’s using appropriate debit and credit adjustment codes, and forward balances to next responsible party.
- Research complex issues utilizing internal/external resources and contacts.
- Achieved daily productivity levels and maintain department posting standard of 48-hour turn-around on batches received.
- Processed unidentified payments to the appropriate account, and distributed all outstanding undistributed patient payment to open patient balance.
- Processed invoices and payments, ensuring timely and accurate entries in financial systems.
- Managed customer accounts, resolving discrepancies and maintaining up-to-date account information.
Accounts Payable Clerk
Accountemps (Windstream)
01.2015 - 01.2015
- Performed general daily duties associated with accounts payable high-volume entry.
- Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices.
- Entered invoices and matched to received purchase order.
- Conducted vendor payment research, corresponding with vendors and internal/external customers via phone and email.
- Accurately reviewed vendor statements and processed past due invoices as necessary.
- Processed vendor invoices and ensured timely payment to maintain positive supplier relationships.
- Reconciled accounts payable transactions, resolving discrepancies promptly for accurate financial reporting.
Education
No Degree - Technology
NPower Technical Training Academy
Dallas06-2021
No Degree - Full Stack Web Development Program
Southern Careers Institute
San Antonio, TX05-2019
Bachelor of Professional Studies - Information Technology
Arkansas Tech University
Russellville, AR01-2018
Associate of Science in Business - Business
Pulaski Technical College
North Little Rock, AR05-2014
High School Diploma -
Joe T. Robinson High School
Little Rock, AR05-2002
Skills
- Mental Agility
- Solution – Oriented
- Interpersonal Communication
- Strong Teamwork
- ITF Certified
- CompTIA A
- Hardware and Software proficient
- Microsoft Office Suite Applications: Excel, Outlook, Word, PowerPoint, Access
Certification
ITF+
CompTia A+
Timeline
Infrastructure Senior Tech Analyst
Citigroup – CTI & CTS
01.2022 - Current
Project Management Intermediate Analyst Apprenticeship
Citigroup – GFT & CTI
06.2021 - 01.2022
Accounts Receivable Clerk
PPG Healthcare
09.2015 - 06.2021
Accounts Payable Clerk
Accountemps (Windstream)
01.2015 - 01.2015
Bachelor of Professional Studies - Information Technology
Arkansas Tech University
No Degree - Technology
NPower Technical Training Academy
No Degree - Full Stack Web Development Program
Southern Careers Institute
Associate of Science in Business - Business
Pulaski Technical College
High School Diploma -
Joe T. Robinson High School