Summary
Overview
Work History
Education
Skills
Timeline
Generic
Andrea Douglas

Andrea Douglas

West Palm Beach,FL

Summary

Experienced in obtaining insurance authorizations for various medical procedures and working as a Behavioral Health Technician (BHT) and Registered Behavior Technician (RBT). Extensive experience in addressing various mental health conditions such as mental illness, and substance abuse, with a specialization in treating patients with bipolar disorder, and suicidal tendencies. Provided medical administrative support and utilized EMR, EHR systems, documentation review, Patient monitoring, and Navigated Medicare requirements.

Overview

26
26
years of professional experience

Work History

Supervisor

Health Care District of Palm Beach County
West Palm Beach, FL
08.2018 - Current
  • Provided ongoing psychological care to patients with mental and psychological issues.
  • Addressed conditions such as depression, mental illness, and substance abuse.
  • Worked with adults, children, and seniors.
  • Specialized in patients suffering from bipolar disorder, schizophrenia, and suicidal tendencies.
  • Served as Intake Admission Coordinator.
  • Managed hospital authorizations.
  • Verified insurance for all major providers.
  • Obtained insurance authorizations for various medical procedures.
  • Verifying health insurance and obtaining authorizations
  • Worked as a Behavioral Health Technician (BHT) and Registered Behavior Technician (RBT).

Warehouse Manager, Delivery Driver

FedEx Ground
09.2017 - 11.2021
  • Worked as a FedEx worker and driver.
  • Provided customer service daily.
  • Interacted with the warehouse to manage package logistics.
  • Delivered packages to local businesses and residents.
  • Contributed to the community by ensuring timely deliveries.
  • Worked 12-hour shifts.
  • Ensured delivery of packages according to FedEx plans and customer expectations.
  • Enjoyed the job and its responsibilities.

Customer Service, Security Operations

Palm Beach County Security
08.2016 - 12.2018
  • Dock Manager: Security
  • Residential & Palm Beach Convention Center
  • Government Building, Security Check Points & ID Check In's.

Operations Manager

Walmart
02.2000 - 01.2016
  • Customer Services, Inventory
  • Shipping & Receiving
  • Sales & Marketing, Operation In Company Planning
  • H.R., Payroll, Labor Control, Cash Office
  • Training & Overseas Employees

Education

Bachelor of Arts - Mental Health

Strayer University
Palm Beach Gardens, FL
04.2011

Skills

  • Scheduling inventory shipping and receiving
  • Driving
  • Help Desk
  • Behavioral health
  • Documentation review
  • Patient monitoring
  • Human resources
  • ICD-10
  • CPT coding
  • Medicare
  • Medical receptionist
  • Ophthalmology
  • Medical administrative support
  • EMR systems
  • EHR systems
  • CPR Certification
  • First Aid Certification
  • BLS Certification
  • Counseling Certification

Timeline

Supervisor

Health Care District of Palm Beach County
08.2018 - Current

Warehouse Manager, Delivery Driver

FedEx Ground
09.2017 - 11.2021

Customer Service, Security Operations

Palm Beach County Security
08.2016 - 12.2018

Operations Manager

Walmart
02.2000 - 01.2016

Bachelor of Arts - Mental Health

Strayer University
Andrea Douglas