ANDREA DUENAS
Huntsville,AL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
In Home Expert
AT&T; Mobility – IHX, In Home Expert
Huntsville, AL
01.2025 - Current
- Deliver personalized in-home customer consultations and wireless solutions.
- Educate customers on products, services, and technology features to maximize satisfaction and retention.
- Consistently meet and exceed sales and service performance goals.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Daily calls of 10 OBC/DMP
Business Mobility Manager
AT&T; Mobility – Business Mobility Manager
Orlando, FL
01.2022 - 01.2025
- Managed business customer accounts and mobility solutions to support revenue growth.
- Built strong client relationships while identifying opportunities for additional services and products.
- Collaborated with leadership teams to improve operational and sales performance.
- Led cross-functional teams to implement strategic mobility solutions for business clients.
- 40 calls to business owners, to set up appointments
Technical Sales Representative
Asurion – Technical Sales Representative
Orlando, FL
01.2023 - 01.2024
- Sold mobility protection products and services through inbound customer interactions.
- Utilized company technology and sales tools to exceed sales objectives and grow market share.
- Diagnosed customer technical issues and provided efficient, solution-focused support.
Assistant Store Manager
AT&T; Mobility – Assistant Store Manager
Tampa, FL
01.2020 - 01.2022
- Supported daily retail operations, employee coaching, and sales performance management.
- Led by example to drive customer satisfaction and maximize profitability.
- Organized promotional displays and merchandising initiatives to increase sales performance.
- Led daily operations to enhance customer experience and optimize store performance.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Developed employee schedules to ensure optimal coverage during peak hours.
- Collaborated with upper management on strategic initiatives for market growth and expansion.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Retail Sales Associate
AT&T; Mobility – Retail Sales Associate
Madison, AL
01.2018 - 01.2020
- Assisted customers with wireless products, plans, and technical support solutions.
- Achieved sales targets through product recommendations and customer engagement.
- Maintained strong product knowledge to support customer needs and business objectives.
Sales Coordinator
MarketSource – Sales Coordinator
Huntsville, AL
01.2014 - 01.2018
- Represented client brands professionally during retail sales events and demonstrations.
- Maintained expert-level product knowledge to support customers and retail teams.
- Assisted retail staff with product education and customer engagement strategies.
Education
High School Diploma -
Tanner High School
ATHENS, AL01-2012
Skills
- Written & Verbal Communication
- Sales Strategy & Customer Engagement
- Leadership & Team Development
- Problem Solving & Critical Thinking
- Negotiation & Relationship Building
- Goal-Oriented Performance
- Technical Product Knowledge
- Retail Operations & Merchandising
- Point of Sale (POS) Systems
- Salesforce CRM
- Opus Systems
- Microsoft Office Suite
- Microsoft Excel & Outlook
Languages
Spanish
Full Professional
English
Full Professional
Timeline
In Home Expert
AT&T; Mobility – IHX, In Home Expert
01.2025 - Current
Technical Sales Representative
Asurion – Technical Sales Representative
01.2023 - 01.2024
Business Mobility Manager
AT&T; Mobility – Business Mobility Manager
01.2022 - 01.2025
Assistant Store Manager
AT&T; Mobility – Assistant Store Manager
01.2020 - 01.2022
Retail Sales Associate
AT&T; Mobility – Retail Sales Associate
01.2018 - 01.2020
Sales Coordinator
MarketSource – Sales Coordinator
01.2014 - 01.2018
High School Diploma -
Tanner High School