Shakira Allen
Charlotte,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Professional sales expert prepared for challenges of dynamic sales environment. Brings valuable experience in client acquisition and retention, consistently achieving impactful sales outcomes. Known for fostering collaborative team efforts and demonstrating adaptability to evolving market demands, while excelling in persuasive communication and strategic planning.
Experienced with client relationship management, prospecting, and negotiation. Utilizes targeted strategies to identify and capitalize on sales opportunities, achieving consistent revenue growth. Track record of leveraging persuasive communication and strategic planning to drive sales success.
Seasoned Outside Sales Representative with Number-year track record. Bringing strong Industry knowledge, supporting business development, and growth initiatives. Leveraging outstanding communication strengths to cultivate and retain long-term relationships.
Overview
9
9
years of professional experience
Work History
In Home Expert
AT&T
Charlotte, NC
06.2025 - Current
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Demonstrated resilience and agility in rapidly changing environments to meet project deadlines and client needs.
- Leveraged strong interpersonal skills to enhance teamwork dynamics and maintain productivity in solo assignments.
- Showcased agility in learning and flexibility in responding to changing situations.
- Contributed to team success by offering support and mentorship to enhance overall performance.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
- Coordinated day-to-day activities, ensuring seamless collaboration among all team members.
- Ensured coverage and service continuity by working varied shifts, including nights, weekends, and holidays.
- Reviewed and refined assignments to maintain high standards of detail and precision.
- Engaged in continuous learning initiatives to drive self-improvement and contribute to team success.
Outside Sales Representative
Ripple Fiber
Hickory, NC
02.2025 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Direct Sales Representative
Google Fiber
Charlotte Nc
12.2023 - Current
- Boosted sales performance by developing and executing targeted marketing strategies.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Increased market share with effective prospecting and lead generation tactics.
- Collaborated with team members to exceed sales targets, fostering competitive yet supportive environment.
- Maximized revenue potential with strategic upselling techniques tailored to individual customer needs.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Direct Sales Executive
Spectrum
Charlotte, NC
06.2019 - 09.2023
- Increased product sales by effectively presenting product features and benefits to potential customers.
- Built strong client relationships through consistent follow-up, addressing inquiries and resolving concerns.
- Participated in weekly sales meetings to discuss goals, strategies, and tactics for maximizing revenue generation.
- Utilized CRM software to track customer interactions, enabling efficient follow-up with potential clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Multi Tenant Sales Representatives
Spectrum
Charlotte, NC
02.2022 - 07.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales targets consistently through effective territory planning, time management, and relationship building.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted management in identifying new market opportunities and expanding the company''s customer base.
- Managed a large client portfolio while successfully balancing competing priorities for maximum results.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Customer Service Cashier
Auto Bell
Asheville, NC
01.2017 - 07.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined checkout process for faster service and improved customer experience.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
School Photographer
Lifetouch Portrait Studios
Asheville, NC
08.2018 - 05.2019
- Captured high-quality school portraits by utilizing professional photography equipment and lighting techniques.
- Enhanced student comfort during photo sessions by creating relaxed atmosphere and providing clear instructions.
- Delivered consistent results with efficient time management, adhering to tight schedules and multiple appointments per day.
- Developed rapport with students, staff, and parents by maintaining friendly and approachable demeanor throughout photography process.
- Organized digital files effectively for easy access, retrieval, and editing of images as needed.
- Trained new photographers on best practices when working within educational environments specifically, ensuring high-quality results and positive experience for all involved.
- Edited, toned, captioned, and uploaded photographs for publication.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
Education
Bachelor of Science - Criminal Justice
Mars Hill University
Mars Hill, NC12.2017
Associate of Arts - Business Administration
Catawba Valley Community College
Hickory, NC05.2016
High School Diploma -
Erwin High School
Asheville, NC06.2012
Skills
Contract Negotiation
Business growth and retention
Sales Quota Achievement
Customer Relationship Management
Proposal Development
Account development
Market Research
Sales Strategies
Door-to-door sales experience
Report Writing
Analytical Thinking
Written Communication
Self Motivation
Multitasking Abilities
Teamwork and Collaboration
Product knowledge
Customer service
Sales expertise
Relationship building
Sales planning
Cold calling
Sales team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
In Home Expert
AT&T
06.2025 - Current
Outside Sales Representative
Ripple Fiber
02.2025 - Current
Direct Sales Representative
Google Fiber
12.2023 - Current
Multi Tenant Sales Representatives
Spectrum
02.2022 - 07.2023
Direct Sales Executive
Spectrum
06.2019 - 09.2023
School Photographer
Lifetouch Portrait Studios
08.2018 - 05.2019
Customer Service Cashier
Auto Bell
01.2017 - 07.2019
Bachelor of Science - Criminal Justice
Mars Hill University
Associate of Arts - Business Administration
Catawba Valley Community College
High School Diploma -
Erwin High School