Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jonathan Alvarez

Statesville,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

In Home Expert

ATT
07.2016 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Sales Associate

Lowes
02.2016 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Representative

Verizon Wireless
11.2011 - 01.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

Associate of Science - Network Security

ECPI University
Virginia Beach, VA
07.2009

Skills

  • Product and Service Knowledge
  • Consultative Selling Techniques
  • Negotiation Tactics

Accomplishments

  • Ranked Top 10% in Verizon Wireless in Southeast Region for 2015.
  • Successfully Help launch The In Home Expert Department for ATT in 2017

Languages

Spanish
Native or Bilingual

Timeline

In Home Expert

ATT
07.2016 - Current

Sales Associate

Lowes
02.2016 - 07.2016

Sales Representative

Verizon Wireless
11.2011 - 01.2016

Associate of Science - Network Security

ECPI University

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