Andrea Durbin
San Antonio,TX
Summary
Military Veteran – Sustainment Services Professional with 20+ years of extensive expertise in the United States Air Force and a spouse of an Active Duty Air Force. Leading diverse teams and managing complex operations in positions derived from conducting domestic and global operations. Operations & Program Manager with years of experience leading readiness, logistics, and support operations for organizations of 3K+ personnel. Adept at organizing large and small-scale events, streamlining workflow processes, and ensuring compliance throughout the different levels of the military. Proven expertise in strategic planning, resource management, crisis response, and cross-functional leadership. Skilled at managing multimillion-dollar budgets, streamlining processes, and driving team performance. Recognized for building partnerships, mentoring diverse teams, and delivering results under pressure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Superintendent, Sustainment Flight
U.S. Air Force
01.2022 - 01.2024
- Lead 130 staff and manage $46M in facilities/equipment, enabling global missions for 3,000+ personnel
- Directed contingency planning, deployment readiness, and daily operations across food, fitness, and lodging programs
- Oversaw services for 127K+ customers annually, generating nearly $1M in revenue
- Resolved major system outage, implementing manual processes that safeguarded $53K in sales
- Modernized IT and facility infrastructure, saving $16K and increasing productivity
- Mentored 300+ personnel; developed award winners and delivered professional development programs
Manager, Readiness & Plans / Contingency Services Requirements
U.S. Air Force
01.2019 - 01.2022
- Directed operational planning and readiness reporting for U.S. European & African Commands, supporting 30K personnel across 100+ nations
- Oversaw deployment and resource planning, validating 200+ manpower requirements and safeguarding $6.6M in assets
- Coordinated international partnerships and training events with allied air chiefs, strengthening U.S. and NATO relations
- Recognized subject matter expert for readiness and emergency programs, driving “Highly Effective” inspection ratings
Section Chief, Fitness & Sports / NCOIC, Readiness & Mortuary
U.S. Air Force
01.2015 - 01.2019
- Supervised $18.5M fitness & sports facilities and programs for 4,000+ personnel
- Managed emergency and mortuary operations with dignity and precision, supporting families during sensitive situations
- Reallocated $1.2M in equipment, saving over $400K while improving mission capability
- Improved certification pass rates by 45% by redesigning professional development training
- Coordinated large-scale events, fundraisers, and holiday programs, boosting morale and community relations
Education
Associate's - Hospitality & Fitness Management
Community College of The Air Force
2021
Skills
- Strategic Planning
- Logistics & Deployment
- Program Management
- Crisis & Emergency Response
- Financial & Asset Management
- Workforce Development
- Facilities & Contract Management
- Cross-Functional Leadership
Certification
Phlebotomy 2024, Enlisted Professional Military Education I & II 2021, Contingency Wartime Planning Course 2020, Protocol Fundamentals Course 2017, Non-Commission Officer Academy 2016, Mortuary Technicians Course 2016, Anti-Terrorism Level II Course 2012, Principles of Instruction 2012, Airmen Leadership School 2009, Fitness Fundamentals 2009, Services Technical School 2004, Basic Military Training 2004
Awards
Air Force NCO of the Quarter & NCO of the Year, General Curtis LeMay Award (Top Force Support Squadron, USAFE), Wing Inspector General “Outstanding Performance”, Multiple leadership coins & commendations from senior commanders
Duty History
- Superintendent, Sustainment Services Flight, MSgt, 97th Force Support Squadron (FSS) Altus Air Force Base, Oklahoma 28 September 2022-31 August 2024 | 45-60 hrs./wk.
- Manager, Readiness & Plans / Manager, Contingency Services Requirements, MSgt USAFE-AFAFRICA A1 A1RP, Ramstein Air Base, Germany 28 August 2019 – 31 August 2024 | 55-60 hrs. per wk. - Superintendent, Fitness & Sports / NCOIC, Readiness & Mortuary, TSgt-MSgt 49th FSS, Holloman Air Force Base, New Mexico 6 January 2016 – 18 August 2019 | 45-60 hrs./wk.
- NCOIC, Readiness & Mortuary Affairs, TSgt (Deployed) 380th Expeditionary Force Support Squadron, Al Dhafra Air Base, United Arab Emirates 13 April to 23 October 2018 | 72-80 hrs. per wk./6 days a wk.
- Superintendent, Wing Protocol, TSgt (Deployed) 386th Air Expeditionary Wing, Ali Al Salem Air Base, Kuwait 22 January - 27 July 2017 | 72-95 hrs. per wk./7 days a wk.
Timeline
Superintendent, Sustainment Flight
U.S. Air Force
01.2022 - 01.2024
Manager, Readiness & Plans / Contingency Services Requirements
U.S. Air Force
01.2019 - 01.2022
Section Chief, Fitness & Sports / NCOIC, Readiness & Mortuary
U.S. Air Force
01.2015 - 01.2019
Associate's - Hospitality & Fitness Management
Community College of The Air Force